VP, Campus Hospitality & Operations

Compass Group USA; Lexington (KY); On-site; USD 180,000 - 260,000; Full time

Job summary

Compass Group USA, in partnership with the University of Kentucky, seeks a Vice President of Operations to lead a large, multi-unit dining and hospitality portfolio across Lexington and the UK system. You will drive strategy, elevate service delivery, and ensure strong financial performance while building a high-performing team culture.

The role requires a bachelor's degree and at least seven years of management experience in foodservice or hospitality, with a proven track record in operations

Qualifications

• Bachelor's degree and minimum seven years of management experience.
• Well-versed in all aspects of foodservice management with a proven track record of success.
• Proven track record of leading a business and a team, strong customer service, and good business and financial acumen.
• Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal).
• Champions the inclusion mindset, and is proactive, positive, professional, and resilient.
• Excellent computer skills and proficiency with Microsoft Office suite and POS software.

Responsibilities

• Leads, manages, and inspires a diverse team at a large account, with the goal of providing top-notch service to the clients and community.
• Drives and develops self and team at the account towards building strong relationships with the client(s) and achievement of key performance indicators (profitability, safety, employee engagement, etc.).
• May serve on district leadership team, and participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community.
• Ensures decisions are weighed for risk/reward and short/long term implications while gathering input from the team and partners.
• Fosters a culture of transparency, understanding, education, safety, and accountability at the account.
• Serves as the representative/brand ambassador of Compass within the district and community; attends key client and community events.
• Ensures client needs are met or exceeded, we retain the account, find cross-sell opportunities, and assist in rebid process as directed.
• Supports functional areas of operation, including but not limited to safety, marketing, nutrition and culinary.
• Ensures adherence to local, state, federal and company policies, and conducts unit audits to ensure conformance for key areas (e.g. food storage, sanitation).
• Maintains compliance with regulations and guidance for all applicable meal and retail programs, along with completing all required reporting on time.
• Champions development within the account; conducts performance evaluations, along with succession planning for the account; has full understanding of all roles within operation.
• Owns the financial results for the account, and works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes.
• Ensures consistent and fair administration of all policies and procedures.

Skills

Leadership

Operations management

Customer service

Financial acumen

Communication

Multi-tasking

Organization

Initiative

Critical thinking

Ownership

Education

Bachelor's degree in business/foodservice/hospitality

Tools

Microsoft Office

POS software

Job description

Compass Group USA, in partnership with the University of Kentucky, seeks a Vice President of Operations to lead a large, multi-unit dining and hospitality portfolio across Lexington and the UK system. You will drive strategy, elevate service delivery, and ensure strong financial performance while building a high-performing team culture.

The role requires a bachelor's degree and at least seven years of management experience in foodservice or hospitality, with a proven track record in operations