VP, Account Executive - Client Service

Guidepoint; New York (NY); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

15 PTO Days, 10 legal holidays, and sick days

Comprehensive Medical, dental, and vision plans

401(k) matching up to 10%

Commuter benefits and corporate discounts

Development opportunities through LinkedIn Learning

Friday happy hour and 'Summer Fridays'

Corporate athletic league

Job summary

A leading research enablement platform in New York is seeking a Client Service professional to manage key client relationships. You will be responsible for a portfolio of accounts, leading contract negotiations, and driving growth through upselling and cross-selling. Ideal candidates will have a proven track record in account management or consultative sales. The position offers a competitive salary between $100,000 and $120,000, along with bonus eligibility and a range of benefits including PTO, comprehensive health coverage, and professional development opportunities.

Qualifications

• 3-5 years of experience in account management, relationship management, or consultative sales.
• Proven track record of managing renewals and negotiating contracts.
• Demonstrated success driving upsell and cross-sell revenue.

Responsibilities

• Own a portfolio of client accounts that have been clients for 2+ years.
• Lead contract negotiations, pricing discussions, renewals, and commercial conversations.
• Drive upsell and cross-sell across existing accounts.

Skills

3-5 years of experience in account management

Proven track record managing renewals

Experience managing mid-sized to large B2B client portfolios

Strong executive presence

Commercially minded and proactive

Job description

Overview

Guidepoint’s Client Service teams are passionate about expanding our reach with both new and existing clients. We support all of Guidepoint’s service offerings, helping to build relationships and communicate how Guidepoint helps clients stay informed and make better business decisions. Our teams are motivated to provide custom offerings designed to help every potential client make the most of their partnership with Guidepoint.

What You'll Do

• Own a portfolio of client accounts that have been clients for 2+ years, ensuring long-term retention and growth
• Lead contract negotiations, pricing discussions, renewals, and commercial conversations
• Drive upsell, cross-sell, and package expansions across existing accounts
• Proactively meet clients in person and virtually to strengthen executive relationships
• Identify and activate new users within existing client organizations
• Develop account growth strategies and revenue plans in partnership with service leadership
• Monitor usage trends and intervene strategically to prevent churn
• Serve as senior point of contact for escalations and high-level client discussions
• Partner closely with client service teams to ensure flawless delivery and client satisfaction

What You Have

• 3-5 years of experience in account management, relationship management, or consultative sales
• Proven track record managing renewals and negotiating contracts
• Demonstrated success driving upsell and cross-sell revenue
• Experience managing mid-sized to large B2B client portfolios
• Strong executive presence and ability to build C-level relationships
• Commercially minded, proactive, and highly accountable

What We Offer

The annual base salary for this position is $100,000 - $120,000. Additionally, this position is eligible for a yearly bonus based on performance.

You will also be eligible for the following benefits:

• 15 PTO Days, 10 legal holidays, and sick days
• Comprehensive Medical, dental, and vision plans
• Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plans
• Commuter benefits and corporate discounts
• Development opportunities through the LinkedIn Learning platform
• Friday happy hour, “Summer Fridays”, and free snacks and beverages in the office
• Year-round corporate athletic league

About Guidepoint

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

Guidepoint is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants.