Volunteer Services Manager

WakeMed; Raleigh (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

WakeMed is seeking a Manager of Volunteer Services to oversee all volunteer programs and staffing. The role partners with department leaders to place volunteers in opportunities aligned with WakeMed’s strategic priorities and community initiatives.

Responsibilities include leading volunteer recruitment, training, scheduling, and coordinating hospital fundraising events. The position also manages community outreach, board relations support for two volunteer boards, and supervises the paid

Qualifications

• Bachelor's Degree Required.
• Master's Degree Preferred.
• 5 Years Volunteer Services Required.
• 5 Years Leadership Preferred.
• 3 Years Healthcare Preferred.
• Certified Healthcare Volunteer Management Preferred.

Responsibilities

• Oversees recruiting, interviewing, hiring, training, and scheduling of volunteers.
• Develops and manages department goals aligned with organization priorities.
• Oversees community programs, in-kind donations, and recruitment efforts.
• Coordinates volunteer fundraising events and board relations support.
• Leads the Volunteer Services paid team to maintain excellence in processes.

Skills

Volunteer management

Recruitment & interviewing

Leadership & supervision

Program management

Community relations

Education

Bachelor's Degree

Master's Degree

Job description

Overview

The Manager of Volunteer Services, under the guidance of the Director Guest Retail & Volunteer Services, manages all WakeMed Health & Hospitals Volunteer Services and related programs. Oversees the recruiting, interviewing, hiring, training, and schedule of volunteer workers. Works closely with all department leaders to create and develop volunteer placement opportunities that support the strategic and aspirational goals of the organization. Develops and manages department program goals and objectives in alignment with the strategic priorities of the organization. Oversee community programs, community in-kind donations, community presentations and recruitment efforts. Coordination of all volunteer hospital fundraising event and provide board relation support to two volunteer boards are an important component of this position. Leads the Volunteer Services paid team to ensure excellence in process and outcomes for employees, volunteers, patients, and families. The Manager assists the Director of Guest Retail & Volunteer Services as assigned with additional responsibilities and improvement efforts as they arise.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Certified Healthcare Volunteer Management Preferred

Education

Bachelor's Degree Required

Experience

Master's Degree Preferred

5 Years Volunteer Services Required

5 Years Leadership Preferred

3 Years Healthcare Preferred