Volunteer Services Manager

Hospice of Davidson County North Carolina Inc. in; Lexington (NC); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Volunteer Services Manager to enhance volunteer engagement in hospice care. This pivotal role involves recruiting, training, and supervising volunteers while fostering community outreach and collaboration with clinical teams. The ideal candidate will possess strong interpersonal skills and a solid understanding of hospice concepts, ensuring volunteers are effectively integrated into patient care. Join a dedicated team making a meaningful impact in the lives of patients and families, and enjoy a flexible work schedule with opportunities for professional growth.

Qualifications

• Associate or bachelor's degree in relevant fields required.
• Experience in volunteer management and hospice concepts essential.

Responsibilities

• Recruit, train, and supervise volunteers for hospice services.
• Collaborate with clinical teams to ensure patient care continuity.

Skills

Volunteer Management

Interpersonal Skills

Communication Skills

Event Organization

Training and Development

Knowledge of Hospice Concepts

Education

Associate Degree in Business

Bachelor's Degree in Social Work

Bachelor's Degree in Psychology

Bachelor's Degree in Sociology

Tools

Microsoft Office

Electronic Medical Records

Job description

Volunteer Services Manager (Project Management)

Position Description

Salary Grade: 8

Primary Function: The Volunteer Services Manager is responsible for recruiting, training, scheduling, supervising, and evaluating all volunteers. They ensure volunteers receive appropriate training to remain competent and compliant with agency policies and procedures. This role manages all volunteer programs, assesses existing services, and creates new programs to improve volunteer integration and utilization in the agency's operations and services.

Training: Orientation to Hospice, Home Health, Inpatient and Palliative Care services, and other necessary training.

Supervision: Director of Clinical Services

Positions Supervised: All Volunteers, primarily patient/family volunteers

Qualifications:

1. Associate degree in business or bachelor's degree in social work, human resources, psychology, sociology, or related field.
2. Ability to manage, motivate, develop, and direct volunteer staff.
3. Excellent interpersonal and communication skills.
4. Ability to develop positive relationships with the interdisciplinary team.
5. Experience in recruiting, training, and retaining volunteers, with knowledge of hospice volunteer roles.
6. Understanding of terminal and/or serious illness and hospice concepts.
7. Proficiency in Microsoft Office; experience with electronic medical records preferred.
8. Experience in organizing events, public speaking, and interacting with diverse individuals.
9. Reliable attendance, valid North Carolina driver's license, and willingness to travel.

Areas of Responsibility/Accountability:

Volunteer Services

• Develops programs to recruit, train, retain, and recognize volunteers across categories.
• Schedules and conducts volunteer training and orientation.
• Coordinates volunteer placements, ensuring role-specific training and ongoing education.
• Performs annual evaluations and supervisory visits, supporting volunteers and acknowledging efforts.
• Supports community outreach and hospice awareness activities in collaboration with the Marketing Department.

Patient/Family Care Clinical Team Collaboration

• Ensures continuity of care through effective communication with team members and volunteers.
• Manages volunteer assignments to meet patient/family needs and collaborates in care planning.
• Attends clinical and leadership meetings, and reports on volunteer activities.

Documentation, Communication, and Records

• Maintains accurate, compliant records of volunteer activities and documentation.
• Ensures confidentiality and proper documentation for reimbursement and quality improvement.

Personal and Professional Growth

• Participates in educational activities, staff meetings, and professional development.
• Provides feedback and reports on volunteer program status.
• Engages in ethical discussions and policy reviews.

Physical Demands and Work Schedule

Regular standing, walking, sitting, and data entry required. Occasional lifting up to 25 pounds. Flexible hours, primarily 8 am to 5 pm, Monday to Friday, with telework options upon approval.