Volunteer Services Manager

Great-Lakes-Bay-Health-Centers; Bay City (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Great Lakes Bay Health Centers is seeking a Volunteer Services Manager to assess ongoing needs at Bay City sites, staff volunteers, and coordinate training that aligns with our mission.

The role expands the volunteer pipeline through community engagement, oversees tracking of hours and KPIs, and collaborates with Finance to manage the program budget and plan for growth.

Qualifications

• Education: Associate’s degree in business or health related field required.
• Five years of work experience in health services, public health, or a related field, including at least 3 years in leadership, HR, or employee engagement.
• Strong verbal and written communication, cultural competency, and basic computer/database skills.
• Flexibility to work evenings and weekends; travel within service area as needed.

Responsibilities

• Assess ongoing needs for volunteers at each site and staff to meet mission goals, collaborating with Center Managers and Department leaders.
• Ensure compliance by aligning volunteer policies with GLBHC guidelines, HRSA standards, and laws; create volunteer handbook and job descriptions; coordinate orientation and training.
• Expand the volunteer pipeline through community engagement and recruitment events; develop screening tools and coordinate background checks with HR.
• Develop tools to track training, hours, KPIs, and statistics; manage the volunteer program budget with Finance; plan for growth and continuous improvement.
• Lead recognition and retention efforts; collaborate with Growth and Development on marketing opportunities and annual recognition events.

Skills

Verbal communication

Written communication

Problem solving

Cultural competency

Computer skills

Medical terminology

Teamwork

Initiative

Education

Associate’s degree in business or health related field

Bachelor’s degree in healthcare related field preferred

Tools

Microsoft Word

Excel

Database entry

Job description

Bayside
Bayside
3884 Monitor Rd.
Bay City, MI 48706, USA

Bayside
Bayside
3884 Monitor Rd.
Bay City, MI 48706, USA

New Bayside
102 E Main St.
Bay City, MI 48708, USA

New Bayside
102 E Main St.
Bay City, MI 48708, USA

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assess ongoing needs for volunteers at each site and ensure that vital operations are appropriately staffed to meet our mission and goals by collaborating with Center Managers and Department leaders to prioritize needs, identify tasks and roles for volunteers at each site. Create buy-in from key staff/leadership and departments to ensure volunteers receive role-specific training and support. (30%).
• Ensure compliance by making sure all developed volunteer policies, guidelines and structure align with GLBHC guidelines, HRSA standards, and any applicable laws. Create, maintain and distribute a volunteer handbook that is consistently updated with current policies and best practices that are aligned with and approved by Human Resources. Create, maintain and distribute HR approved service descriptions (similar to job description) for volunteers. Work with HR to coordinate and provide volunteer orientation, work with program/department leaders and facilitators to develop a training plan that prepares them to volunteer and to represent GLBHC. Create measurements of performance in the role and effectiveness of the role. (20%).
• Expand the volunteer pipeline through a high focus on community engagement and networking to build relationships within corporate and community partners. Explore those relationships with corporate and community partners to understand how our collaboration can support our recruitment efforts. Actively recruit volunteers through outreach, fairs, and community events for placement at sites and events. Create volunteer application and screening tools/process. Collaborate with Human Resources on appropriate background checks and suitability for volunteer service in a patient care or public setting (20%).
• Develop a tool or use existing resources to track and maintain appropriate documentation, track training, volunteer hours and statistics of the team, timelines, KPIs, and success metrics. Work with finance to develop and manage the volunteer program budget. Plan for growth and continuous improvement of the volunteer program. (10%).
• Research and apply best practices in volunteer engagement. Lead the efforts of recognition and retention of volunteers by creating a sense of community and belonging, and demonstrating appreciation, thanking them often (handwritten notes, tokens of appreciation, etc.) Collaborate with Growth and Development team to identify new marketing opportunities for recognition and public acknowledgments, hold recognition events annually to recognize service of volunteers, the various roles and support retention efforts. (10%).

MARGINAL JOB DUTIES

• Performs other duties as assigned to support the mission and goals of the organization.

JOB SPECIFICATIONS

• Education: Associate’s degree in business or health related field required.
• Experience: Five (5) years of work experience in health services, public health, or a related field, that includes at least 3 years in a leadership, human resources, community or employee engagement roll is required.
• Skills: Excellent verbal and written communication skills; problem solving skills; ability to utilize cultural competency skills to engage persons of diverse backgrounds with cultural compassion, sensitivity and competence; ability to use computer applications to include electronic medical records, Microsoft word, Excel, and database entry; understanding of medical terminology. Flexibility to accommodate evenings and weekends when necessary.
• Interpersonal Skills: Able to communicate effectively with, and relate to diverse populations in a professional and courteous manner. Demonstrated customer service skills, teamwork and problem solving, independence in job organization and be able to demonstrate initiative.
• Physical Effort: Must be able to sit, stand, and or walk for an entire workday. Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. frequently, up to 50 lbs. occasionally
• Hours of Work: Full time; Flexible and varied. Must maintain regular and timely attendance. Some evenings and weekends may be required. Maintains flexibility in work assignments and adapts to changing departmental needs. Telework is not available.
• Travel: May require travel within service area and between GLBHC site locations, with a primary focus on Bay City for the first year. Reimbursement consistent with GLBHC policy.

PREFERRED JOB SPECIFICATIONS

• Education: Bachelor’s degree in healthcare related field preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,sexual orientation,gender identity, or national origin.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.