Outreach Specialist

Great-Lakes-Bay-Health-Centers; Saginaw (MI); On-site; USD 28,000 - 38,000; Full time

Job summary

Great-Lakes-Bay-Health-Centers in Michigan seeks a patient communications assistant to support administrative tasks and care coordination. You will call patients, generate letters when needed, and aid in coordinating care with the Quality Improvement Manager.

You will contact patients based on payer reports, track appointments, and follow up with those missing care. Evening hours may be required, and local travel between GLBHC sites may occur.

Qualifications

• High school diploma or Medical Assistant certification preferred.
• LPN or CNA will be considered.
• Excellent telephone etiquette and strong computer skills.
• Experience with insurance plans helpful.
• Ability to work independently and as part of a team.
• Knowledge of MS Office and EHR systems.

Responsibilities

• Communicates with patients by telephone and generates/sends letters when unreachable.
• Collaborates with the Quality Improvement Manager to close gaps in care and initiates care orders as needed.
• Contacts patients from third party payer reports and GLBHC population analytics for services.
• Tracks initial and follow-up appointments and follows up with patients missing appointments.
• Performs other duties as assigned.

Skills

Telephone etiquette

Communication with diverse population

Independent & team work

Attention to detail

Education

High school diploma

Medical Assistant certification preferred

LPN

CNA

Tools

Word processing

Excel

Electronic Health Records

Office equipment operation

Job description

ESSENTIAL JOB DUTIES

• Communicates appropriately with patients by telephone and generates/sends letters to patients who are unreachable by telephone. (50%)
• Collaborates with the Quality Improvement Manager to close identified gaps in care. Uses standing orders to initiate care orders as needed for patients. (20%)
• Contacts patients needing services based on third party payer reports and other GLBHC’s population analytic reports. (20%)
• Tracks initial and/or follow-up appointments for completion of needed care. Follows up with patients missing appointments. (10%)

MARGINAL JOB DUTIES

• Contacts patients that need to be scheduled to access care and encourages their continuity and completion of care. Addresses non-engagement of individuals assigned by health plans.
• Scheduling transportation and/or reaching out to other ancillary staff to assist patient needs.
• Performs other duties as assigned.

REQUIRED JOB SPECIFICATIONS

• 1. Education: High school diploma and or Certification as a Medical Assistant preferred. Licensed Practical Nurse (LPN) and or Certified Nursing Assistant will be considered.
• 2. Experience: None required.
• 3. Skills: Excellent telephone etiquette. Computer use including word processing, excel, and Electronic Health Records. Able to operate office equipment including computer, fax machine, copy machine, etc. Able to follow through with assignments responsibly, accurately, and efficiently.
• 4. Interpersonal Skills: Ability to communicate effectively with and relate to a diverse population in a professional and courteous manner Ability to follow oral and/or written instructions. Knowledge of insurance plans helpful. Able to work independently and as a team member.
• 5. Physical Effort: Ability to work effectively with all members of the administrative team. Able to communicate effectively with contacts outside of the corporation.
• 6. Hours: Full time, flexible and varied. Evening hours may be required.
• 7. Travel: Local travel between GLBHC sites may be required on a limited basis. If usage of a personal vehicle is required, reimbursement will be made in accordance with corporate policy.

PREFERRED JOB SPECIFICATIONS

1. 1. Experience: Minimum of one year experience in a medical setting preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.