Volunteer Services Coordinator

Humane Colorado

Castle Rock (CO)

On-site

USD 31,000 - 32,000

Full time

5 days ago

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Benefits offered by this job

Medical, dental, and vision

401(k) with matching

Paid Time Off

Sabbatical

Holiday Pay

Employee discounts

Discounted Pet Insurance

Job summary

Humane Colorado is seeking a Volunteer Coordinator to support the Buddy Center in Castle Rock and Harmony Equine Center in Franktown. This role handles onboarding, recruitment, trainings, and communications for a growing volunteer program.

You will liaise with operations, manage background checks, and organize events while ensuring excellent customer service and confidentiality. Office-based with some remote support as needed.

Qualifications

Excellent organizational and planning skills.
Strong written and verbal communication skills.
Strong customer service skills.
Proficiency in Microsoft Office programs.
Experience speaking in large group settings.

Responsibilities

Serve as a liaison between operations staff and volunteers.
Collaborate with departments to ensure volunteer coverage.
Facilitate onboarding process for prospective volunteers.
Support facilitating group trainings as needed.
Conduct recruitment efforts to generate program interest.
Interview prospective volunteers and assign areas of interest.
Coordinate community service volunteer programs and background checks.
Update and revise training materials as necessary.
Organize and maintain volunteer paperwork and supplies.
Coordinate Buddy Center Summer Teen Program activities and communications.
Monitor volunteer attendance and follow up on service requirements.
Create and distribute monthly newsletters for each facility.
Plan and facilitate volunteer engagement events.
Resolve volunteer issues and provide day-to-day support.
Remotely support volunteer programs at other centers as needed.

Skills

Organization

Communication

Customer service

MS Office

Public speaking

Education

High school diploma

Tools

Volunteer management software

Job description

Description

Purpose of Position: Provide volunteer program support at the Buddy Center in Castle Rock and the Harmony Equine Center in Franktown, as well as general administrative support to the Volunteer Services department.

Responsibilities

Serve as a liaison between operations staff and volunteers
Collaborate with departments to ensure appropriate levels of volunteer coverage
Facilitate onboarding process for prospective volunteers
Support facilitating group trainings as needed
Conduct recruitment efforts to generate program interest in the community
Interview prospective volunteers and assign them to areas of interest
Coordinate community service volunteer program at Buddy Center, including processing applications, running background checks and managing communications, while maintaining confidentiality
Update and revise training materials as necessary
Organize and maintain new volunteer paperwork and supplies
Coordinate all aspects of Buddy Center Summer Teen Program, including recruitment, training, communications and reporting
Monitor volunteer attendance, and follow up with volunteers who do not meet service requirements
Create and distribute a monthly newsletter for each facility
Plan and facilitate volunteer engagement events
Resolve volunteer issues as they arise
Assist current and prospective volunteers as needed throughout the day while providing excellent customer service
Remotely support our San Luis Valley Animal Center volunteer program as needed

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and business partners. Communication and contact must be clear, understandable, cooperative, professional, and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Competencies

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources.

Organizational Key Competencies

Job Knowledge
Excellence
Adapting to Change / Agility
Dependability
People Care

Position Key Competencies

Flexibility
Time Management
Conflict Management

Supervisory or Managerial Responsibility

Volunteers

Travel

This position may require travel to different work sites

Shift Details

Five six hour shifts

Full-Time Benefits

Full-Time Benefits – Please visit our website for a comprehensive list of all offered benefits.

Benefits (medical, dental, and vision)
401(k) with matching
Flexible spending accounts
Life and Short-Term Disability Insurance
Paid Time Off (PTO)
Paid Sick Time
Sabbatical
Holiday Pay
Employee discounts
Discounted Pet Insurance
and more!

Compensation

$22.25 - $23.30 per hour (starting pay commensurate with market, experience, and equity)

Work Conditions and Physical Requirements

Performs work primarily in an office setting. Potentially prolonged periods of sitting and repetitive motion. May work in an area with high noise level. Potentially subject to animal bites and scratches. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Occasional lifting with reasonable accommodation.

Posting will remain open until filled, with a minimum posting period of 5 days.

Requirements

Position Qualifications

Knowledge/Skills/Abilities