Volunteer Services Coordinator, Hospice Home Care

VNS Health; New York (NY); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Referral bonus

Paid time off

Health insurance

Retirement plan

Wellness programs

FSAs

Tuition reimbursement

Career advancement

Internal mobility

Job summary

VNS Health in New York City seeks a dedicated Volunteer Coordinator to recruit, train and support volunteers delivering hospice services to patients and families. The role involves coordinating volunteer assignments, ensuring visit documentation, and maintaining regulatory compliance under the Volunteer Manager.

You will participate in trainings, assist with outreach, and help integrate volunteers into patient care plans while representing the program at community events.

Qualifications

• High School Diploma required.
• Effective oral, written and interpersonal communication skills required.
• Ability to be flexible and work independently required.
• Minimum of one year of health care or community-based experience preferred.
• Prior volunteer coordination experience preferred.
• Strong organizational, facilitation and presentation skills preferred.

Responsibilities

• Facilitates the delivery of volunteer services to hospice patients and families.
• Works under the direction of the Volunteer Manager to carry out daily program operations and complete assigned tasks.
• Coordinates volunteer assignments within designated geographic areas and ensures visit documentation is completed and submitted on time.
• Assists the Volunteer Manager in tracking compliance elements (background checks, HIPAA docs, health screenings) and submits paperwork by deadlines.
• Communicates volunteer needs to the Interdisciplinary Team and supports integration into the patient’s plan of care.
• Participates in volunteer trainings and continuing education.
• Assists in delivering volunteer training and coordinating logistics and materials.
• Maintains awareness of current hospice volunteer practices and supports outreach or education efforts.
• Participates in community events to represent volunteer services as delegated.
• Completes documentation tasks and routes files to the Volunteer Manager for regulatory review.

Skills

Oral communication

Written communication

Interpersonal skills

Flexibility

Independent work

Volunteer coordination

Organizational skills

Facilitation

Presentation skills

Education

High School Diploma

Job description

Overview

Coordinates volunteer activities, which include recruitment, training, support, special events, volunteer assignments and activities.

What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched retirement saving funds
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities

What You Will Do

• Facilitates the delivery of volunteer services to hospice patients and families, including emotional support, socialization, companionship, and respite for caregivers.
• Works under the direction of the Volunteer Manager to carry out daily program operations and complete assigned tasks that support regulatory and organizational requirements.
• Coordinates volunteer assignments within designated geographic areas, provides activity guidance to volunteers, and ensures that visit documentation is accurately completed and submitted in a timely manner.
• Assists the Volunteer Manager in tracking required compliance elements (e.g., background checks, HIPAA documents, and health screening requirements) and submits all coordinator-assigned paperwork within expected deadlines.
• Communicates volunteer needs to the Interdisciplinary Team as directed by the Volunteer Manager and supports the integration of volunteers into the patient’s plan of care.
• Participates in volunteer trainings, on-going continuing education, and providing other support as needed.
• Assists in delivering volunteer training by coordinating logistics, preparing materials, and completing assigned training and orientation tasks under the direction of the Volunteer Manager.
• Maintains awareness of current hospice volunteer practices and supports community outreach or education efforts as assigned.
• Participates in selected community events to represent volunteer services when delegated by the Volunteer Manager.
• Completes assigned documentation tasks and assists with the maintenance of volunteer activity records, ensuring accuracy and thoroughness. Routes all completed files, documentation, and training materials to the Volunteer Manager for regulatory review (CMS CoPs, CHAP, and DOH standards).
• Assists with outreach to publicize volunteer opportunities and conducts screening, interviews, and onboarding of volunteer candidates in accordance with organizational procedures.
• Participates in special projects and performs other duties as assigned.

Qualifications

Education: High School Diploma required

Effective oral, written and interpersonal communication skills required

Ability to be flexible and work independently required

Minimum of one year of health care or community-based experience preferred

Prior volunteer coordination experience preferred

Strong organizational, facilitation and presentation skills preferred

Pay Range

USD $23.17 - USD $28.96 /Hr.

About Us

VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We’re one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.