Volunteer Services Assistant

Catholic Charities Community Svcs; Phoenix (AZ); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Vacation

Sick Time

13 Paid Holidays

Flexible Spending Account

403(b) + match

EAP

Pension Plan

Job summary

Catholic Charities Community Svcs in Phoenix, AZ seeks a Volunteer Services Assistant to develop, coordinate and operate volunteers and interns, ensuring agency standards are met. You will build systems and procedures to support the program administratively.

Responsibilities include screening interviews, background checks, data management in Raiser's Edge, recruitment support, and reporting. Evening/weekend hours and driving may be required; a valid AZ driver's license is needed.

Qualifications

• High School Diploma or equivalent.
• Strong organizational, administrative, customer service, and communication skills.
• Familiarity with Microsoft Outlook and Word; basic Excel knowledge.

Responsibilities

• Screening interviews and reference checks for volunteers and interns.
• Oversee application processes and background checks; ensure compliance.
• Maintain volunteer/intern records and documentation; respond to inquiries.

Skills

Organizational skills

Administrative skills

Customer service

Written and verbal communication

MS Outlook

MS Word

Excel familiarity

Database/CRM experience

Education

High School Diploma

Tools

Raiser’s Edge

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PCE Full Time - 40 Phoenix, AZ, US

“Helping our community’s most vulnerable with solutions that permanently improve lives.”

JOB SUMMARY:

The Volunteer Services Assistant will be r esponsible for the development, coordination and operational success of volunteers and interns, ensuring agency mandates and standards are met consistently. In coordination with supervisor, will develop the systems, structure, procedures and relationships to facilitate volunteer and intern program from an administrative aspect.

ESSENTIAL DUTIES:

• Completes screening interviews and reference checks for potential volunteers and interns to ensure proper position placement.
• Oversees volunteers and intern application and background checks. Ensuring compliance of screening, results, and approval of candidates.
• Maintains accurate and up-to-date volunteer services files, records, and documentation.
• Answers frequently asked questions regarding volunteer services.
• In conjunction with the Volunteer and Community Engagement Manager will support volunteer and intern recruitment, training, development activities and stewardship.
• Manages volunteer and intern data analytics within agency volunteer management and Raiser’s Edge database(s) for assigned volunteers and interns and activities.
• Continuously prepares or updates, volunteer and intern posts, activities and in-kind needs, manages and reports on these activities.
• Contacts background-approved, trained, active volunteers and interns to coordinate them into scheduled volunteer and intern job postings and program activities.
• Develops and distributes program collateral materials, using approved program templates, strategies and communications flow(s).
• Prints and assembles volunteer, intern, activity and in-kind materials.
• Collects data and completes Monthly, Quarterly, and Annual programmatic reports.
• Supports tours and events on behalf of the Philanthropy Department, as requested.
• Answers phones professionally and timely, directing calls to the appropriate party or program, takes messages as needed.
• Completes reference checks on identified volunteer and intern candidates.
• Maintains confidentiality of personal information and the integrity of the record keeping process.
• Participates in staff development activities including training sessions and meetings, as required.
• Promotes ongoing commitment to excellence and continual quality improvement to ensure the highest quality of services to children, families, and team members.
• Performs other duties as assigned.

JOB REQUIREMENTS

• Education /Background : Minimum of a High School Diploma with some work experience required.
• Job Knowledge/Skills: Strong organizational, administrative, customer service, and written and verbal communication skills. Must demonstrate attention to detail and the ability to accurately enter and maintain information. Must be comfortable using Microsoft Outlook and Word and have basic familiarity with Excel or similar spreadsheet programs. Must be comfortable learning and working within databases, web-based platforms, and other online systems. Prior experience with volunteer management systems, databases, or CRM systems is helpful but not required. Must be able to organize multiple tasks, follow established processes, meet deadlines, maintain confidentiality, and communicate professionally with volunteers, interns, staff, and members of the public. Bilingual preferred.
• Working Conditions/Physical Demands: Must be able to work in a fast-paced environment with moderate interruptions. Must be able to stoop, bend, squat, and ambulate over uneven floor surfaces including stairs and steps. Travel within community; must be able to work in a variety of program, agency and public settings. Evening and weekend hours required as needed. Must be able to visually and auditory assess and interact with donors, volunteers, interns, clients and general public. Extensive keyboard and data entry. M ay lift up to 25 pounds .
• Other requirements :
  • Valid AZ driver’s license, reliable transportation and ability to show proof of registration/insurance.
  • Level One Fingerprint clearance or ability to obtain fingerprint clearance; must maintain clearance.
  • You must be 21 years of age or older to drive on behalf of Catholic Charities.

This position starts at $16.00/hr.

Offering AMAZING benefits

Medical, Dental, Vision, Basic Life, Short-Term Disability, Vacation, Sick Time, 13 Paid Holidays, Flexible Spending Account (FSA), 403(b) + match, EAP and Pension Plan