Volunteer Program Supervisor – Guest Engagement & Training

The Maritime Aquarium; Norwalk (CT); On-site; USD 26,000 - 37,000; Part time

Job summary

The Maritime Aquarium in Norwalk, CT is seeking a part-time Volunteer Supervisor to lead Gallery Ambassador volunteers and touch tank staff. The role focuses on daily floor assignments, guest engagement, and conservation messaging, reporting to the Associate Director of Guest Services.

Ideal fits have experience supervising volunteers, strong English communication, and a collaborative, patient approach. Shifts include weekends and some evenings, with an hourly rate of $23.

Qualifications

• Strong command of English language, both written and verbal, to present information clearly.
• Minimum of one year's experience working with volunteers and staff in a supervisory position.
• Outstanding interpersonal skills and ability to relate to diverse ages and backgrounds.
• Patient, thoughtful, and supportive of a wide variety of personalities and needs.
• Computer literacy with standard word processing, spreadsheet and presentation software.

Responsibilities

• Develop daily floor assignments ensuring all touch tanks are covered during operating hours.
• Mentor and coach Gallery Ambassadors and staff, providing feedback on guest engagement and conservation messaging.
• Facilitate shift rotations and break coverage for volunteers and staff.
• Maintain volunteer materials at touch tanks and exhibit stations.
• Assist recruitment, onboarding and training of new volunteers and staff.
• Assist in developing and implementing a volunteer mentoring program.

Skills

English proficiency

Volunteer supervision

Interpersonal skills

Patience and empathy

Job description

The Maritime Aquarium in Norwalk, CT is seeking a part-time Volunteer Supervisor to lead Gallery Ambassador volunteers and touch tank staff. The role focuses on daily floor assignments, guest engagement, and conservation messaging, reporting to the Associate Director of Guest Services.

Ideal fits have experience supervising volunteers, strong English communication, and a collaborative, patient approach. Shifts include weekends and some evenings, with an hourly rate of $23.