Admissions Facilities Coordinator LifePath Hospice

Chapters Health System; United States; On-site; USD 42,000 - 63,000; Full time

Job summary

Chapters Health System in the United States is seeking an Admissions Facility Coordinator to facilitate the admission of hospice patients in long-term care facilities. Under the supervision of the Admissions Manager, the Admissions Facility Coordinator works with referral sources, procurement, and facility staff to ensure timely admissions and smooth transitions.

The role emphasizes building positive relationships with LTC and ALF facilities, communicating about billing and coverage with

Qualifications

• High school diploma or equivalent.
• Minimum two years of customer service experience required; sales experience preferred.
• Basic computer skills.
• Good interpersonal skills. Outgoing personality with excellent communication skills.
• Established, positive relationships within the long-term care communities.
• Valid driver’s license and required auto liability insurance in the State where care is being provided.

Responsibilities

• Develops, expands, and maintains quality professional relationships with new and existing referral sources associated with LTC and ALF facilities, working with liaison, admissions staff, clinicians, and billing department assigned to the demographic territory in which the facility is located.
• Provides a consistent professional presence in the assigned territory with all identified referral sources as required to meet admission goals.
• Receives hospice referrals via phone, in person, and other means and interacts with referral sources, patients, and families to determine their goals of care.
• Provides information to referral sources such as updates regarding billing issues. Acts as a resource for billing questions and issues.
• Identifies admission barriers and discusses them with parties involved.
• Provides consistent, frequent communication with LTC facilities in collaboration with liaisons, LTC and hospice staff to enhance our business relationships.
• Describes and reviews hospice services with potential patients/families addressing their concerns and obtaining pertinent information necessary for admission.
• Discusses financial obligations and insurance coverage with patients/families using knowledge of the Medicare, Medicaid, insurance and other reimbursement.
• Enters accurate and timely encounter information into the EMR related to insurance/payor, physician, demographics, etc.
• Completes accurate documentation within the EMR system at the time of care and location of service.
• Assists and mentors’ liaisons and clinical staff, providing them with regular feedback.
• Interacts with and provides feedback to the facility referral sources.
• Communicates immediate care needs to the Admissions Manager or designee.
• Maintains positive professional relations with other departments. Responds in a timely manner to requests for information, documentation, and corrections necessary for clinical and billing functions of the agency.
• Other related duties as assigned.

Skills

Customer service

Communication skills

Interpersonal skills

Driver's license

Sales experience

Education

High school diploma or equivalent

Job description

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Role

Under the supervision of the Admissions Manager, the Admissions Facility Coordinator, in cooperation with the Admissions Manager, facilitates the admission of hospice patients in long term care facilities. The position is responsible for maintaining both new and existing contractual relationships in conjunction with Procurement Coordinator and skilled nursing facilities. The position also promotes relationships between facilities and referral center staff. In addition, this position is responsible for customer service, respite and team patient transfers to facilities, and assuring timely long term care admissions and referral close-outs.

Qualifications

• 1. High school diploma or equivalent.
• 2. Minimum two years of customer service experience required; sales experience preferred.
• 3. Basic computer skills.
• 5. Good interpersonal skills. Outgoing personality with excellent communication skills.
• 6. Established, positive relationships within the long-term care communities.
• 7. Valid driver’s license and required auto liability insurance in the State where care is being provided.

JOB DUTIES KNOWLEDGE (45%)

• 1. Develops, expands, and maintains quality professional relationships with new and existing referral sources associated with LTC and ALF facilities, working with liaison, admissions staff, clinicians, and billing department assigned to the demographic territory in which the facility is located.
• 2. Provides a consistent professional presence in the assigned territory with all identified referral sources as required to meet admission goals.
• 3. Receives hospice referrals via phone, in person, and other means and interacts with referral sources, patients, and families to determine their goals of care.
• 4. Provides information to referral sources such as updates regarding billing issues. Acts as a resource for billing questions and issues.
• 5. Identifies admission barriers and discusses them with parties involved.
• 6. Provides consistent, frequent communication with LTC facilities in collaboration with liaisons, LTC and hospice staff to enhance our business relationships.
• 7. Describes and reviews hospice services with potential patients/families addressing their concerns and obtaining pertinent information necessary for admission.
• 8. Discusses financial obligations and insurance coverage with patients/families using knowledge of the Medicare, Medicaid, insurance and other reimbursement.
• 9. Enters accurate and timely encounter information into the electronic medical record related to insurance/payor, physician, demographics, etc.
• 10. Completes accurate documentation within the EMR system at the time of care and location of service. Where not possible or otherwise directed, completes at next available opportunity, and by end of shift without exception.
• 11. Assists and mentors’ liaisons and clinical staff, providing them with regular feedback.
• 12. Interacts with and provides feedback to the facility referral sources.
• 13. Communicates immediate care needs to the Admissions Manager or designee.
• 14. Maintains positive professional relations with other departments. Responds in a timely manner to requests for information, documentation, and corrections necessary for clinical and billing functions of the agency.
• 15. Other related duties as assigned.

JOB PERFORMANCE (30%)

• 1. Demonstrates a desire to set and meet objectives and to find increasingly efficient ways to perform tasks.
• 2. Completes work and documentation with accuracy within agency timeframes.
• 3. Requires minimal supervision and is self-directed.
• 4. Maintains adequate knowledge of accounting and government guidelines to perform duties efficiently and correctly.

Compensation Pay Range: $42,152.52 - $62,739.81

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on‑going compliance with the Drug‑Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.

Choices. Guidance. As a progressive leader and premier health organization, Chapters Health System is dedicated to delivering innovative care throughout chronic illness progression and beyond. Since 1983 as a community‑based, not‑for‑profit organization, Chapters Health has provided choices, education and guidance through its managed affiliates: Capital Caring Health, Chapters Health Foundation, Chapters Health Hospice, Chapters Health Pharmacy, Chapters Health Staffing, Cornerstone Hospice & Palliative Care, Good Shepherd Hospice, Hope Healthcare, Hospice of Okeechobee, HPH Hospice and LifePath Hospice. Chapters Health offers services throughout the Southeast and Mid‑Atlantic regions of the country to improve the patient/family experience well in advance of end‑of‑life needs.

Chapters Health and its affiliates are licensed in Alachua, Arlington, Bradford, Charlotte, Cherokee, Citrus, Cobb, Collier, Columbia, District of Columbia (all eight wards), Dixie, Fairfax, Fauquier, Fayette, Forsyth, Fulton, Gilchrist, Glades, Gwinnett, Hall, Hamilton, Hardee, Hendry, Hernando, Highlands, Hillsborough, Howard, Lafayette, Lake, Lee, Levy, Loudoun, Marion, Martin, Miami‑Dade, Monroe, Montgomery, Okeechobee, Orange, Osceola, Pasco, Pinellas, Polk, Prince George’s, Prince William, Putnam, St. Lucie, Sumter, Suwannee and Union counties.

Click here to view the video! All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.

It is the policy of the Organization to provide equal employment opportunities to all employees and applicants for employment. The Organization(s) complies with all civil rights laws and other federal, state and local fair employment laws that prohibit any unlawful employment practices including harassment and discrimination based on race, color, religion, gender, national origin, age, physical or mental disability, marital status, pregnancy, genetic information, status as a covered veteran, sexual orientation, or any other characteristic protected by law. Employment decisions, including hiring and promoting, are based on merit, qualifications, abilities and business needs. This policy applies to all terms and conditions of employment in accordance with applicable federal, state and local laws.