Volunteer Program Coordinator

United Against Human Trafficking; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Benefits package

Job summary

CrossWalk Center in Houston seeks a Volunteer Program Coordinator to cultivate, equip, shepherd, deploy, and retain volunteers essential to our ministry. You will guide volunteers from initial interest to sustained engagement, ensuring onboarding, training, and alignment with CrossWalk's mission of seamless re-entry discipleship.

The role emphasizes relational leadership, volunteer pipeline development, and data-driven improvements in the volunteer experience.

Qualifications

• Demonstrated ability to build and maintain authentic relationships with diverse people.
• Emotional maturity to navigate difficult people, issues, and situations.
• Strong organizational, follow-through, and communication skills.
• Ability to manage multiple people, processes, schedules, and priorities simultaneously.
• Ability to handle sensitive information with discretion and confidentiality.
• Ability to collaborate effectively across departments and with volunteers.
• Genuine desire to serve people affected by incarceration and re-entry.

Responsibilities

• Recruit, Train, Equip & Onboard volunteers and maintain onboarding records.
• Place & Deploy volunteers to appropriate service opportunities.
• Shepherd, Grow & Retain volunteers through regular check-ins and recognition.
• Communicate & Administrate with weekly records, KPIs, and updates.
• Coordinate Between Volunteers & Operations Staff to address concerns.
• Model CrossWalk culture and mission in all volunteer interactions.

Skills

Relationship building

Emotional maturity

Organizational skills

Communication skills

Time management

Discretion

Collaboration

Service to incarcerated individuals

Education

Bachelor’s Degree

Tools

Microsoft Word

Excel

SharePoint

CRM platforms

Job description

ABOUT - CrossWalk Center (CWC) is a faith-based, non-profit 501 (c) (3) social enterprise that is serves individuals pre- and post-release from incarceration.

MISSION - Advancing God’s Kingdom through Seamless Re-entry Discipleship

VISION - That every CrossWalk Center disciple will live Jesus’ promised fuller, greater, richer life – never returning to prison.

The Volunteer Program Coordinator is responsible for cultivating, equipping, shepherding, deploying, and retaining the volunteers who make CrossWalk Center's ministry possible.

As the primary day-to-day relationship point for CrossWalk volunteers, this position guides individuals from initial interest to meaningful, effective, and sustained engagement. The coordinator ensures volunteers are welcomed, equipped, appropriately placed, supported, and connected to CrossWalk's mission of Advancing God's Kingdom through Seamless Re-entry Discipleship.

The Volunteer Coordinator owns the execution of volunteer experience. This is a highly relational position. Volunteers are not simply resources to be scheduled to fill needs but to develop a community of volunteers who are known, equipped, growing, and encouraged.

The Volunteer Coordinator does not simply manage volunteers—they shepherd people who have chosen to participate in and are deeply connected to CrossWalk's mission.

CORE RESPONSIBILITIES

1. Recruit, Train, Equip & Onboard
2. Place & Deploy
3. Shepherd, Grow & Retain
4. Communicate & Administrate
5. Coordinate Between Volunteers & Operations Staff
6. Model CrossWalk Culture & Mission

Recruit, Train, Equip & Onboard

• Develop and maintain the volunteer pipeline
• Recruit through approved churches, community organizations, events, referrals, personal relationships, and other channels
• Respond promptly and relationally to prospective volunteers and guide them through the recruitment process.
• Execute the volunteer recruitment strategy.
• Coordinate onboarding from application through active service, including background checks, orientations, required training, TDCJ requirements, and other approvals.
• Ensure volunteers understand the CrossWalk mission, values, methodology, policies, boundaries, and expectations.
• Help volunteers identify service opportunities aligned with their gifts, interests, experience, availability, and calling.
• Maintain accurate records related to volunteer onboarding and readiness.

Place & Deploy

• Match volunteers with appropriate service opportunities within CrossWalk programs, in prison and out; including but not limited to coaching, mentoring, discipling, Bible studies, events, and other ministry program activities.
• Coordinate assignments and schedules with appropriate staff and proactively identify coverage gaps.
• Follow up with volunteers after initial service to ensure they have the support needed to serve effectively.

Shepherd, Grow & Retain

• Develop genuine, ongoing relationships with CrossWalk volunteers. Regularly check in regarding their experience, needs, challenges, and engagement.
• Help volunteers feel known, valued, connected, and appreciated while monitoring satisfaction, growth, and retention.
• Recognize contributions, address disengagement, and help volunteers become increasingly effective in serving.
• Identify opportunities for volunteers to deepen their involvement and cultivate a culture in which volunteers experience CrossWalk as community.
• Gather volunteer feedback and recommend improvements to the volunteer experience.

Communicate & Administrate

• Maintain accurate weekly records and track recruitment, onboarding, participation, hours, retention, satisfaction, and other agreed-upon KPIs.
• Maintain consistent communication with active and prospective volunteers regarding schedules, training, events, opportunities, and organizational updates.
• Provide regular volunteer updates and data to the Outreach & Engagement Director.
• Use volunteer data and feedback to identify trends, opportunities, and areas for improvement.

Coordinate Between Volunteers & Operations Staff

• Serve as the communication bridge between volunteers and the Operations staff.
• Respond appropriately when volunteers encounter resident, house, scheduling, behavioral, safety, or logistical concerns.
• Communicate concerns promptly to appropriate Operations staff or Senior Leadership.
• Teach, instill and help volunteers understand appropriate volunteer’ and disciple boundaries.
• Follow up as appropriate to ensure concerns are addressed and volunteers have the support they need.
• Work collaboratively with Operations staff to protect the well-being of residents, volunteers, and staff.

Model CrossWalk Culture & Mission

• Understand and communicate CrossWalk's Seamless Re-entry Discipleship model, and its Four Pillars; Original Identity, Radical Restoration, Thriving Community, and Relational Discipleship to volunteers as The CrossWalk Way.
• Lead Volunteers see their service as participation in God's work of restoration and discipleship.
• Represent CrossWalk with professionalism, humility, warmth, and integrity while maintaining appropriate boundaries with residents.
• Participate in staff meetings, training, events, and other organizational activities as appropriate.

Success at the end of the First 12 Months

The Volunteer Coordinator should have:

• Developed meaningful relationships with active volunteer base and established a consistent rhythm of volunteer shepherding and follow-up.
• Established a well-organized volunteer pipeline and improved the consistency of onboarding, training, placement, and communication.Increased volunteer engagement and retention through effective measurement of whether volunteers feel connected, equipped, valued, and effective.
• Established reliable systems for tracking volunteer participation, satisfaction, growth, and retention.
• Strengthened coordination among Volunteers with Operations staff while identifying recurring needs, gaps, and opportunities and communicating actionable recommendations to the Outreach & Engagement Director.
• Created a volunteer culture characterized by connection, commitment, competence, and care.

QUALIFICATIONS

Required

• Demonstrated ability to build and maintain authentic relationships with diverse people.
• Emotional maturity to navigate difficult people, issues, and situations.
• Strong organizational, follow-through, and communication skills.
• Ability to manage multiple people, processes, schedules, and priorities simultaneously.
• Ability to handle sensitive information with discretion and confidentiality.
• Ability to collaborate effectively across departments and with volunteers.
• Genuine desire to serve people affected by incarceration and re-entry.

Preferred

• Experience recruiting, coordinating, developing, or supervising volunteers.
• Experience in a nonprofit, parachurch organization, social-service agency, or community-based organization.
• Experience working with individuals impacted by incarceration, re-entry, homelessness, poverty, addiction, or other significant life challenges.
• Familiarity with volunteer management systems or CRM platforms.
• Experience facilitating training, orientations, or group meetings.

EDUCATION, EXPERIENCE & KNOWLEDGE

• Bachelor’s Degree, from an accredited school or university strongly preferred.
• OR, three years of experience as a program coordinator or assistant, community engagement/outreach specialist, corporate social responsibility, client relations representative
• Minimum three years' experience working with diverse groups/populations.
• English/Spanish is a plus
• Computer skills are a must: Microsoft Office: MS Word and Excel required
• Micro Soft SharePoint and database skills experience is a plus
• Basic math skills

JOB REQUIREMENTS

Position is based in Houston, Texas

Travel is required. Must drive personal vehicle for work purposes.

Ability to work 40 to 55 hours a week

Attendance/support for in-prison events (eligible to become TDCJ Trained Volunteer)

A genuine passion for the mission of CWC

High ethical standards and commitment to CWC’s Staff Lifestyle Agreement

SALARY

Salary commensurate with experience and qualifications and competitive with the market for similar positions. Expense reimbursement. Quality benefits package through Insperity PEO Services.