Volunteer Program Coordinator

Hebrew SeniorLife; Dedham (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking a Volunteer Program Coordinator in Dedham, MA. The role involves managing volunteer activities for the End of Life/Patient Companion program, collaborating with various departments, and ensuring effective training and support for volunteers. Candidates should have a background in human services, strong communication skills, and the ability to foster relationships in a compassionate environment.

Qualifications

• Minimum of two years’ experience in a health care or related setting.
• Experience in adult education and leading workshops.
• Ability to supervise and evaluate volunteers in the program.

Responsibilities

• Plan, coordinate, and manage the End of Life/Patient Companion program.
• Recruit, train, and supervise volunteers.
• Collaborate with an interdisciplinary team to support volunteers.

Skills

Communication

Organizational Skills

Interpersonal Skills

Analytical Skills

Education

College degree in human services

Relevant experience in health care

Tools

Word processing software

Scheduling software

Database programs

Job description

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Job Description

Position Summary:

The Volunteer Program Coordinator is primarily responsible for planning, coordinating, and managing all elements of the End of Life/Patient Companion program including the recruitment, training, supervising, and scheduling of volunteers. In addition, assist in the development and implementation of a bereavement support group for volunteers.

The Volunteer Program Coordinator will facilitate patient companion volunteer services for patients/families in cooperation with an Advisory team which includes Palliative Care, Hospice, Chaplaincy, and Social Work who will provide collaborative support to the Volunteer Coordinator in compliance with organization policies and procedures.

Core Competencies

• Relationship Building
• Relate to prospective and current volunteers, staff and patients in an open and respectful manner.
• Instill trust between unit staff and volunteers.
• Promote a collaborative atmosphere.
• Communication
• Highly skilled at promoting information sharing between patients, family, staff and volunteers.
• Facilitate discussion during disagreement to find resolution.
• Prioritize effectively.
• Respond with maturity and sophistication to unexpected change.
• Excellence
• Deliver evidence based training and care.
• Continually evaluate our care delivery and processes, and make improvements based on quality performance.
• Promote a healing environment for physical, emotional and spiritual needs.
• Foster and maintain a safe environment for our patients, families, and volunteers.
• Promote an atmosphere of autonomy, dignity and choice.
• Demonstrate dependability and accountability with all duties.
  

Position Responsibilities

• The Volunteer Program Coordinator is responsible for the recruitment, retention and basic development and implementation of programs and services related to End of Life/Patient Companion volunteers.
• Conduct and arrange volunteer training for program.
• Design and deliver End of Life/Patient Companion program to meet patient, family and staff needs.
• Supervise volunteers, ensuring quality patient visits, and assisting when challenges arise.
• Assign volunteers based on program needs and the volunteers’ interests and skills.
• Evaluate all aspects of End of Life/Patient Companion program to ensure effectiveness and to recommend/implement changes as appropriate.
• Maintain accurate records and provide timely statistical and activity reports on volunteer participation.
• Work with interdisciplinary team to facilitate one on one support for volunteers.
• Execute a supportive and sensitive approach to patient/family need.
• Work together with other Volunteer Services staff in the outreach and tracking of volunteers within the program.
• Collaborate and support staff with bereavement support group for volunteers.
  
  

Qualifications

• College degree in human services preferred or equivalent experience.
• Minimum of two years’ experience in a health care or related setting. Hospice and/or volunteer experience preferred.
• Experience in adult education, teaching, and leading workshops
• Knowledge and experience with how to work compassionately and intelligently with the dying.
• Demonstrated knowledge of computer programs including word processing, scheduling and database programs.
• Ability to supervises, coordinates, and evaluates volunteers in the program.
• Demonstrates strong communication, organizational and analytical skills that reflect ability to multitask and coordinate and maintain an active volunteer program.
• Strong interpersonal skills.
  
  

Remote Type

On-site

Hebrew SeniorLife is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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