Volunteer Program Coordinator

10 Nationwide Children's Hospital; Columbus (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Nationwide Children’s Hospital in Columbus, OH seeks a Volunteer Services Manager to coordinate resources and volunteer services that support families receiving care. The role requires managing recruiting, training, scheduling, program development, and reporting to sustain the hospital’s mission.

Qualified candidates will have a Bachelor's degree in a related field and at least three years of volunteer management experience, with healthcare experience preferred.

Qualifications

• Bachelor’s degree in organizational development, human resources management, social work, public relations, or related field, required.
• Three years volunteer management experience, required.
• Experience in a health care setting, preferred.

Responsibilities

• Coordinates recruiting, interviewing, placing, training, supervising, evaluating and recognizing volunteers.
• Manage the collection, tracking, and security of volunteer records within electronic database.

Skills

Interpersonal skills

Verbal & written communication

Organizational skills

Volunteer management software

Microsoft Office

Education

Bachelor’s degree in organizational development / HR / social work / related field

Tools

Volunteer management software

Job description

Overview

Schedule: M-F (8:30am-5:00pm or 9:00am-5:30pm) - must have flexibility to work evening shift 1-2x per month

Job Description Summary

Coordinates resources and volunteer services to contribute to providing an environment that is supportive of families receiving care at Nationwide Children’s Hospital (NCH).

Essential Functions

• Facilitates recruiting, interviewing, placing, training, supervising, evaluating and recognizing volunteers.
• Assure that standards and are being met related to organizational, regulatory and legal standards.
• Identifies areas for volunteer involvement and collaborates in the development, implementation and evaluation of programs to sustain the mission of NCH through the participation of volunteers.
• Partner with NCH departments in the development of volunteer roles and their continuing education and support.
• Creates and maintains key program materials and communications including but not limited to training curriculum and related materials, program information on NCH website, newsletters, announcements, and supportive materials.
• Manage the collection, tracking, and security of volunteer records within electronic database.
• Produce reports for internal and external use.
• Coordinate volunteer schedules and maintain communications with volunteer liaisons and volunteers.
• Conduct ongoing assessment of the volunteer program seeking areas for improvement, acknowledging successes, and noting areas of growing need.
• Participates in quality improvement initiatives and projects inside and outside of FVS as needed.
• Participates in professional networking and continuing education initiatives to advance knowledge and skills for self and others.
• Collaborates and benchmarks with other volunteer programs to enhance services, processes, programs.

Education Requirement

Bachelor’s Degree in organizational development, human resources management, social work, public relations, or related field, required.

Licensure Requirement

(not specified)

Certifications

(not specified)

Skills

• Effective interpersonal, verbal and written communication, and public speaking skills.
• Excellent organizational skills.
• Proficient in Microsoft Office.
• Ability to learn new technology.
• Experience with volunteer management software, preferred.

Experience

• Three years volunteer management experience, required.
• Experience in program planning, management, and education, required.
• Experience in a volunteer management database, preferred.
• Experience in a health care setting, preferred.

Physical Requirements

OCCASIONALLY: Bend/twist, Climb stairs/ladder, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Squat/kneel

FREQUENTLY: Standing, Walking

CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting

Additional Physical Requirements performed but not listed above: Talking/hearing in person/on phone Frequently (34 - 66%)

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.

EOE M/F/Disability/Vet