Volunteer Process & Onboarding Specialist

IMB; Monument (CO); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health & dental plan

Disability & life insurance

Retirement plan 403(b)

Paid time off

Volunteer trips

Tuition discounts

Job summary

The International Mission Board is seeking a detail-oriented Volunteer Process Coordinator to support churches and volunteers involved in short-term mission opportunities worldwide. You will guide applicants through the assessment and approval process, provide exceptional customer service, and coordinate pre-trip requirements.

Responsibilities include assisting church leaders and volunteers with navigating the Go Method system, tracking progress, and ensuring timely completion of prerequisites

Qualifications

• High school diploma or equivalent.
• At least 2 years of administrative, clerical, and/or customer service experience.
• Strong organizational skills and attention to detail.
• Ability to manage multiple processes simultaneously while meeting deadlines.
• Experience working with volunteers, churches, nonprofit organizations, or mission-focused ministries.
• Experience managing workflows, databases, or online application systems.
• Membership in a Southern Baptist Convention church is preferred.

Responsibilities

• Serve as a primary contact for volunteer applicants throughout the process.
• Provide timely, friendly, and accurate support to volunteers, church leaders, and partners.
• Ensure volunteers complete required assessments and pre-trip requirements before departure dates.
• Build relationships by delivering customer service and support; monitor applications and workflow in Go Method.
• Track completion of pre-approval and post-approval requirements.
• Coordinate with internal stakeholders to move applicants efficiently through the process.
• Provide basic training and guidance to leaders and volunteers using the Go Method platform.
• Maintain training materials and related documentation.

Skills

Customer service

Organizational skills

Verbal and written communication

Multitasking

Volunteer management

Education

High school diploma or equivalent

Tools

Microsoft Office 365

Job description

The International Mission Board is seeking a detail-oriented Volunteer Process Coordinator to support churches and volunteers involved in short-term mission opportunities worldwide. You will guide applicants through the assessment and approval process, provide exceptional customer service, and coordinate pre-trip requirements.

Responsibilities include assisting church leaders and volunteers with navigating the Go Method system, tracking progress, and ensuring timely completion of prerequisites