Volunteer Process Coordinator — Mission-Driven Onboarding

IMB (International Mission Board); Richmond (VA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision

403(b) retirement plan

Paid time off

Holiday schedule

Volunteer trip benefits

Job summary

The International Mission Board seeks a detail-oriented Volunteer Process Coordinator to support churches and volunteers in short-term mission opportunities worldwide. You will guide volunteer applicants through the assessment and approval process, provide exceptional customer service, and coordinate pre-trip requirements.

This role partners with church leaders, staff, and volunteers to navigate the Go Method volunteer management system and ensure timely completion of pre- and post-approval

Qualifications

• At least 2 years of administrative, clerical, and/or customer service experience.
• Strong organizational skills and attention to detail.
• Experience working with volunteers, churches, nonprofit organizations, or mission-focused ministries.
• Intermediate proficiency with Microsoft Office 365.

Responsibilities

• Serve as a primary point of contact for volunteer applicants throughout the application and approval process.
• Provide timely, friendly, and accurate support to volunteers, church leaders, and ministry partners.
• Ensure volunteers complete required assessments and pre-trip requirements before departure dates.
• Build positive relationships by delivering excellent customer service and support. Monitor volunteer applications and workflow progress within the Go Method system.
• Track completion of pre-approval and post-approval requirements.
• Coordinate with internal stakeholders to ensure applicants move efficiently through the process.
• Provide basic training and guidance to church leaders, field leaders, staff, and volunteers using the Go Method platform.
• Assist with maintaining training materials and related documentation.

Skills

Administrative experience

Customer service

Organizational skills

Communication skills

Volunteer/mission experience

Workflow management

Education

High school diploma or equivalent

Tools

Go Method platform

Job description

The International Mission Board seeks a detail-oriented Volunteer Process Coordinator to support churches and volunteers in short-term mission opportunities worldwide. You will guide volunteer applicants through the assessment and approval process, provide exceptional customer service, and coordinate pre-trip requirements.

This role partners with church leaders, staff, and volunteers to navigate the Go Method volunteer management system and ensure timely completion of pre- and post-approval