Volunteer Manager: Hillcrest Platte County Thrift

Hillcrest Platte County; Kansas City (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

Hillcrest Platte County in Kansas City is searching for a Volunteer Manager to oversee all aspects of the volunteer program. This role involves recruiting, training, and managing volunteers to support our thrift stores while fostering strong community partnerships.

The ideal candidate will have a Bachelor’s Degree in Volunteer Management or a related field, alongside3-5 years of relevant experience. Responsibilities include coordinating impactful projects and providing essential administrative support to cultivate a Christ-centered culture.

Qualifications

• 3-5 years of experience in volunteer coordination or nonprofit management.
• Must have AED/CPR Certification.
• Ability to engage volunteers and manage projects effectively.

Responsibilities

• Recruit, onboard, and train volunteers according to needs.
• Create and implement volunteer job descriptions and training programs.
• Act as liaison for community partners facilitating collaboration.

Skills

Strong organizational skills

Leadership skills

Communication skills

IT proficiency

Social media content management

Education

Bachelor’s Degree in Volunteer Management or related field

Tools

IT software for managing volunteer records

Job description

Position Summary

The Volunteer Manager oversees all aspects of the volunteer program, ensuring an organized, mission-driven experience for volunteers supporting our thrift stores. Guided by 1 Peter 5:2, \"Shepherd the flock of God that is among you, exercising oversight, not under compulsion, but willingly, as God would have you,\" this role recruits, trains, and manages volunteers while fostering strong community partnerships. The Volunteer Recruiter invites outsiders to join our community. The Volunteer Manager provides spiritual leadership by training, shepherding and assimilating new volunteers to the team. This role fosters volunteer engagement by coordinating impactful projects, and providing essential administrative support. It helps cultivate a Christ-centered culture of service, all while being guided by prayer and the example of Jesus.

Key Responsibilities

• Recruit, onboard, and train volunteers, aligning skills and interests with organizational needs.


• Create and implement new volunteer job descriptions and training programs, while fostering lasting relationships with new volunteers to encourage long-term commitment and engagement.


• Conduct follow-ups with new volunteers to ensure a positive and meaningful experience.


• Lead orientations, setting expectations and fostering engagement.


• Oversee project coordination, ensuring volunteers are effectively utilized and prioritized.

Community Partnerships & Engagement

• Act as liaison for community partners, facilitating collaboration with schools, senior centers, and service organizations.


• Coordinate special projects with NCAP, student clubs, and other partners.


• Help plan monthly volunteer opportunities.


• Identify organizations who want to partner to donate goods.


• Help develop new Parkhill HS Clothing Program/Transition to Hillcrest.

Volunteer Experience & Recognition

• Maintain a welcoming Volunteer Community Room with refreshments and activities.


• Help create new volunteer recognition programs and appreciation events.


• Utilize IT software to manage volunteer records, scheduling, reviews and reporting.


• Collect volunteer stories, photos, and videos for social media and promotional use.


• Report needs for volunteer-related communications.


• Consistently and accurately process sales transactions while ensuring proper cash handling and accountability when operating POS systems.

Job Details

• Type: Full-Time (40 hours per week)


• Schedule: Occasional evenings and weekends for special events.


• Reports To: TBD


• Reports: Volunteers and Community Service Participants

Preferred Qualifications

• Education: Bachelor’s Degree or equivalent experience in Volunteer Management, Nonprofit Administration, or related field


• Experience: 3-5 years in volunteer coordination, nonprofit management, or related area


• Skills: Strong organizational, leadership, and communication skills; proficiency in IT and social media content management


• Must obtain or have: AED/CPR Certification


• Relationship Building: Engages volunteers, staff, and community partners effectively


• Organization: Manages multiple projects and schedules efficiently


• Leadership: Inspires and motivates volunteers to fulfill the mission


• Communication: Excellent verbal and written skills for training and engagement


• Problem Solving: Addresses challenges and ensures a positive volunteer experience


• Event Planning: Organizes volunteer activities and recognition programs


• Adaptability: Responds to evolving needs with flexibility and resourcefulness

Physical Demands

• Active participation in meetings and events.


• Periods of standing, walking, bending, and occasional lifting of up to 50 pounds.

Work Authorization/Security Clearance

AAP/EEO Statement

Hillcrest is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Hillcrest prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Hillcrest conforms to the spirit as well as to the letter of all applicable laws and regulations.

Other Duties

This job description is intended to provide an overview of the primary responsibilities of the Volunteer Manager. It is not an exhaustive list, and other duties may be assigned as necessary to meet the goals and needs of the organization. Duties and responsibilities may evolve over time with or without prior notice.

Compensation commensurate with experience.