Volunteer Manager

Canine Companions; Santa Rosa (CA); On-site; USD 73,000 - 75,000; Full time

Benefits offered by this job

Employer-paid health coverage

Paid time off & holidays

403(b) retirement plan

Job summary

Canine Companions in Santa Rosa, CA, is seeking a full-time Volunteer Program Manager to recruit, onboard, train, and engage volunteers across regions. You will coordinate onboarding, training, events, and recognition programs, and collaborate with chapters, regional staff, and HQ.

The role requires 2+ years in volunteer management, excellent communication, and willingness to travel; a Bachelor’s degree or equivalent experience is expected, with CVA preferred.

Qualifications

• Minimum of 2 years’ experience in a volunteer management role
• Bachelor’s degree or equivalent experience in a related field
• Certified in Volunteer Administration (CVA) preferred
• Excellent written and verbal communication skills including public speaking
• Ability to travel when necessary
• Ability to work evenings and weekends when needed

Responsibilities

• Volunteer Recruitment, Onboarding & Training: overview of program to applicants, interviews, orientation, mentor programs, training and evaluation of volunteers
• Coordinate monthly chapter leadership calls and act as liaison between chapters and regional staff
• Volunteer Engagement & Recognition: visit sites, organize recognitions, maintain bulletin boards, secure graduate speakers
• Event Planning & Volunteer Coordination: schedule presentations, campus tours, staff events, arrange equipment and materials
• Records & Data Management: maintain volunteer records in Salesforce, track hours, update guidelines
• Regional & Inter-Department Collaboration: work with marketing, HQ staff, and other teams; update volunteer webpages and support cross-region activities

Skills

Volunteer management

Public speaking

Communication skills

Training

Event planning

Customer service

Travel willingness

Education

Bachelor’s degree or equivalent experience

Certified in Volunteer Administration (CVA) preferred

Tools

Salesforce

Job description

At Canine Companions, we’re dedicated to making a difference in the lives of people with disabilities. As an employee, you’ll help provide independence to individuals, while also giving a dog a meaningful job. Our commitment to our mission is reflected in our equally strong dedication to our employees.Our Employee BenefitsWe believe in offering a comprehensive benefits package to ensure the well-being and growth of our team:Employer-Paid Health Coverage: Medical, dental, and vision benefits for staffPaid Time Off: 14 paid holidays annually, including an Inclusion Holiday, plus 17 paid days off (PTO) during your first yearRetirement Savings: Employer-matched 403(b) retirement planCommunity Engagement: Additional paid hours to volunteer within your communityEmployee Assistance & Wellness Programs: Support for both professional and personal well-beingInclusion and Diversity Committee dedicated to ongoing efforts to foster a diverse and inclusive workplace by setting actionable goals and evaluating progressEmployee Testimonial\"I love working with such a passionate group of volunteers who truly care about our mission. \"— Puppy Program ManagerThe Volunteer Manager oversees the region’s volunteer program and recruits, engages, trains, retain, and oversees regional volunteers for utilization at Canine Companions’ events and organizational needs. They develop and maintain volunteer guidelines, materials, and procedures as well as organize and assist with Canine Companions’ volunteer and company events that educate the public on the importance of the organization’s mission and the value Canine Companions holds for its volunteer support.Key ResponsibilitiesVolunteer Recruitment, Onboarding & Training: Provide clear and concise overview of Canine Companions’ volunteer program to all volunteer applicants... Interview volunteer applicants and provide follow-up as necessary. Conduct volunteer orientation meetings for new volunteers. Champion volunteer programs to maintain consistency across regions. Programs include orientation, mentors, ambassadors, training, succession planning and appreciation. Train volunteers in specified job areas in accordance with Canine Companions’ procedures. Oversee and evaluate the ongoing work performance of volunteers. Lead monthly chapter leadership calls with the volunteer chapters in the region. Act as the liaison between volunteer chapters and regional staff. Work with Headquarter Marketing staff, regional volunteer coordinators and volunteer program manager to update the Volunteer manual. Provide specific event training and provide volunteer coverage for campus special events.Volunteer Engagement & Recognition: Frequently visit volunteer worksites and projects to reinforce excellent volunteerism and provide support when needed. Create and implement volunteer recognition opportunities, events, acknowledgements and awards. Maintain and update all-volunteer bulletin boards on campus and oversee volunteer recognition. Work with client services to secure graduate speakers for volunteer events. Present at Team Training so that our graduates have the opportunity to hear how they can volunteer.Event Planning & Volunteer Coordination: Schedule public presentations and campus tours. Provide training and feedback for speakers. Oversee the set-up of information booths and schedule staffing for off-site events. Acquire and oversee special events equipment and materials. Provide support to chapter leaders managing chapter pages in Experience Cloud. In conjunction with philanthropy staff, develop ad hoc volunteer committees for special events as needed. Support, encourage and oversee various volunteer chapter activities. Collaborate with Community Events Coordinator and assist with volunteer support at planned events.Records & Data Management: Maintain volunteer information and records in Salesforce. Track and record volunteer hours and activities performed. Collaborate with regional volunteer coordinators and volunteer program manager to review and update Salesforce volunteer application materials and guidelines. Ensure complete compliance with the Volunteer manual to ensure consistency among the chapters.Regional & Inter-Department Collaboration: Collaborate with regional volunteer coordinators and marketing to develop and implement action plans. Assist Marketing in updating volunteer webpage on the Canine Companions website as well as updating chapter websites. Work with program to secure the use of a dog in professional training if appropriate for the presentation. Work with HQ staff, PR/Marketing, Community Events, Philanthropy, and Client Services teams across responsibilities.QualificationsTo be successful in this role, candidates should possess the following:Must Have:Ability to manage, network, train and motivate staff, volunteers and clientele.Ability to maintain confidential information.Ability to organize and maintain detailed records; complete necessary paperwork and meet deadlines.Excellent written and verbal communication skills including public speaking.Ability to travel when necessary.Ability to work evenings and weekends when needed.Nice to Have:Minimum of 2 years’ experience in a volunteer management role, public speaking, training, event planning and customer service highly preferredBachelor’s degree in a related field, or equivalent experienceCertified in Volunteer Administration (CVA) preferredCompensationSalary Range: $72,500-$75,000For internal candidates, compensation will be set within the posted wage range for the role, in consideration of internal equity and the scope of the position.ScheduleFull-time, Monday-Friday 8am-5pmSome evenings and weekends may be required as neededSome travel requiredInclusion and Diversity CommitmentWe recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.The base salary range above represents the low and high of the range for this position. Actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees.Pursuant to local Fair Chance Ordinances, we will consider for employment qualified applicants with arrest and conviction records.Accommodation RequestIf you need accommodations during the interview process, please let us know. We are committed to ensuring all applicants have equal access to the opportunity to succeed.