Volunteer Manager

Maricopa County; Phoenix (AZ); On-site; USD 73,000 - 119,000; Full time

Benefits offered by this job

Tuition reimbursement

Exceptional work-life balance

Healthcare (low-cost)

Job summary

Maricopa County Animal Care & Control seeks a dynamic Volunteer Manager to lead the volunteer program, overseeing recruitment, engagement, development, and retention while ensuring a positive volunteer experience. This hands-on leadership role directs volunteers and Volunteer Coordinators and collaborates with shelter teams across the West and East Valley centers to optimize outcomes.

The position requires office presence and customer-facing work during all hours, with opportunities for growth

Qualifications

• Three years of direct volunteer management experience.
• Bachelor's degree required; combination of education/experience may substitute on a year-for-year basis.

Responsibilities

• Develop and refine the volunteer program for Animal Care & Control.
• Provide hands-on leadership by maintaining a visible presence in shelter operations and engaging staff and volunteers.
• Coach, mentor, and resolve concerns and performance issues; lead implementation of improvements.

Skills

Volunteer management

Leadership

Staff coaching

Education

Bachelor's degree

Job description

Posting Date

08/10/26

Application Deadline

08/22/26

Pay Range

Anticipated Hiring Range: $73,000 - $96,000 annually
Full Pay Range: $73,000 - $119,000 annually
Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is not eligible for overtime compensation.

Job Type

Unclassified

Department

Animal Care and Control

About the Position

Are you an innovative and versatile leader who is ready to serve the community and have an impact on animal welfare? The Volunteer Manager oversees the strategic direction and daily operations of Maricopa County Animal Care & Control's volunteer program. This hands-on leadership role is responsible for building the volunteer workforce through recruitment, engagement, development, and retention while fostering a positive volunteer experience. We will look to you to drive positive change by leading volunteers and Volunteer Coordinators, removing barriers, and ensuring best practices are in place. You will collaborate with teams across all shelters to ensure consistency and to achieve the optimal outcome for each animal with the available resources. This position requires the employee to be in the office and or customer-facing for all hours worked.

About Us

Maricopa County Animal Care & Control employees are committed to animal welfare and strengthening the human-animal bond in our community. We are always looking to add talented individuals to our team at either our West or East Valley Animal Care Center. As one of the nation's largest open-admission shelters, we work with our community to serve the animals and people of Maricopa County. Our adoptions, shelters, clinics, and animal services officer teams learn first-hand about proper care for homeless and stray animals and work hard to help find them new homes.

Proud To Offer

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring an 11.98% contribution rate per paycheck that includes a 100% employer match on Day 1
• Want to learn more about the County's Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ

We Require

• Three years of direct volunteer management experience
• Bachelor's degree
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

Other Requirements

• Demonstrated animal handling experience
• Must possess, or have the ability to obtain by the time of hire, a valid Arizona Driver's License

We Also Value

• Advanced management or supervisory experience
• Volunteer Management experience within an animal welfare organization
• Certifications in animal welfare or animal control
• Extensive project management or logistics experience

Job Contributions

• Responsible for developing and refining the volunteer program for Animal Care & Control
• Provides hands-on leadership and oversight by maintaining a visible presence in shelter operations, walking the shelter, engaging with staff and volunteers, and coaching, mentoring, and resolving concerns, disciplinary matters, and performance issues
• Recommend improvements and initiatives to the Animal Welfare Officer and lead the implementation process
• Communicates and upholds shelter policies, procedures, and humane animal care practices to volunteers and the public, including at public events
• Develops and oversees the administration of a volunteer recognition program
• Provides the Animal Welfare Officer with timely, accurate operational reports and demonstrates exceptional organizational skills
• Assists as needed with off-site events related to either the recruitment of volunteers, and works to develop corporate volunteer opportunities
• Meets with division managers to determine volunteer needs, coordinate assignments, and address problems
• Maintains the volunteer database and prepares reports, newsletters, and other division publications related to volunteer activities and programs
• Represents the Department at community functions and special events; performs special projects and other duties as assigned

Working Conditions

Work is typically performed in an office or administrative environment and is not substantially exposed to adverse environmental conditions. The employee in this position may be required to exert up to 20 pounds occasionally, 10 pounds frequently, or negligible amounts constantly. The position requires walking or standing to a significant degree.

Selection Procedure

• Consideration will only be given to candidates who submit online applications
• Candidates will be contacted primarily through email and their Workday online application profile
• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.