Animal Intake Technician

maricopa; Phoenix (AZ); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Tuition reimbursement

Work with purpose

Healthcare

Work-life balance

Growth opportunities

On-site child care

Retirement plan

Paid leave

Wellness program

Job summary

Maricopa County Animal Care & Control is seeking an Animal Intake Technician to support animal intake processes and guide customers through intake and diversion services while performing physical and medical intake of animals entering the shelter, in line with Fear Free and positive-reinforcement standards.

You will handle intake interviews, review animal history, administer vaccinations, and ensure proper kennel placement, with flexibility to rotate between East and West Valley locations as

Qualifications

• One year of experience in the care and treatment of animals at a veterinary clinic, animal hospital, or with a public or private agency.
• One year of experience in customer service or administrative support.
• High School Diploma or GED.
• An equivalent combination of related post-secondary education and/or relevant experience may be considered in substitution for the minimum qualifications on a year-for-year basis.

Responsibilities

• Perform initial intake evaluation, including reviewing animal history, performing safe animal handling, scanning for identification, documenting condition, taking identification photos, and ensuring appropriate kennel placement for animals arriving at the shelter.
• Provide routine medical care, including safe animal handling, administering vaccinations, flea/tick preventatives, performing basic clinical testing (e.g., SNAP Parvo), and treatments to support animal health on animals arriving at the shelter.
• Perform daily operational support tasks, including maintaining the cleanliness of intake areas, holding kennels, and shared workspaces to ensure a safe, sanitary, and efficient environment.
• Provide direct customer service by assisting with intake inquiries, walk-in services, and front desk coverage as needed; guide customers through processes and ensure a positive, professional experience
• Maintain accurate and timely data entry in shelter systems (e.g., Chameleon, intake trackers)

Skills

Customer service

Animal care

Communication

Flexibility

Education

High School Diploma or GED

Tools

Chameleon

Job description

Posting Date 08/10/26

Application Deadline 08/16/26

Pay Range Anticipated Hiring Range: $21.00 - $27.00 hourly

Full Pay Range: $21.00 - $33.00 hourly

Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. The position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

Job Type Unclassified

Department Animal Care and Control

About the Position

As an Animal Intake Technician, you will play a critical role in supporting animal intake processes. This position is responsible for guiding customers through intake and diversion services and for performing the physical and medical intake of animals entering the shelter, in accordance with Fear Free and positive-reinforcement standards.

You will serve as a key point of contact for the public-conducting intake interviews, reviewing animal history, and identifying opportunities for diversion-while also safely handling animals, administering intake vaccinations, and ensuring proper kennel placement. This role requires flexibility, strong communication skills, and the ability to transition seamlessly between customer service and animal care responsibilities.

This position is cross-trained to support multiple functional areas and may rotate between East and West Valley locations as needed. This position requires the employee to be in the office/field or customer-facing for all hours worked.

About Us

Maricopa County Animal Care & Control employees are committed to animal welfare and strengthening the human-animal bond in our community, and we are always looking to add talented individuals to our team, either at our West or East Valley Animal Care Centers. As one of the nation's largest open-admission shelters, we work with our community to serve the animals and people of Maricopa County. Our adoptions, shelter, clinic, and animal services officer teams learn first-hand about proper care of homeless and stray animals and work hard to help find them new homes.

Proud to Offer

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center, Maricopa County Kids Club , dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% monthly contribution rate that includes a 100% employer match on Day 1

Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ

We Require

• One year of experience in the care and treatment of animals at a veterinary clinic, animal hospital, or with a public or private agency
• One year of experience in customer service or administrative support
• High School Diploma or GED
• An equivalent combination of related post-secondary education and/or relevant experience may be considered in substitution for the minimum qualifications on a year-for-year basis

Other Requirements

• Must possess, or have the ability to obtain by the time of hire, a valid Arizona driver's license and have an acceptable driving record
• Must be flexible and able to work weekends and holidays
• Must be able to safely handle animals of varying sizes, temperaments, and medical conditions
• Must complete all animal handling training within 60 days of hire
• Must be willing and able to participate on the euthanasia team as required

We Also Value

• Fear Free certifications
• Experience conducting client interviews or intake assessments
• Bilingual skills (English/Spanish)
• Experience with scheduling systems or case tracking tools
• RVT, CVT, or Veterinary Assistant Certifications

Job Contributions

• Perform initial intake evaluation, including reviewing animal history, performing safe animal handling, scanning for identification, documenting condition, taking identification photos, and ensuring appropriate kennel placement for animals arriving at the shelter
• Provide routine medical care, including safe animal handling, administering vaccinations, flea/tick preventatives, performing basic clinical testing (e.g., SNAP Parvo), and treatments to support animal health on animals arriving at the shelter
• Perform daily operational support tasks, including maintaining the cleanliness of intake areas, holding kennels, and shared workspaces to ensure a safe, sanitary, and efficient environment
• Provide direct customer service by assisting with intake inquiries, walk-in services, and front desk coverage as needed; guide customers through processes and ensure a positive, professional experience
• Maintain accurate and timely data entry in shelter systems (e.g., Chameleon, intake trackers), including crea