Volunteer Manager

One Federal Solution; New London (CT); On-site; USD 48,000 - 64,000; Full time

Job summary

One Federal Solution is seeking an experienced Volunteer Manager to support our Federal Government client in New London, Connecticut. You will oversee recruitment, onboarding, training, scheduling, engagement, and retention of volunteers in a public-facing institutional environment.

The ideal candidate has 2–4 years in volunteer management, community outreach, nonprofit programming, or program coordination, and excels at relationship-building and creating an engaging volunteer experience.

Qualifications

• Bachelor's degree or higher in HR, social sciences, communications, museum studies or related field.
• Experience in volunteer management, community outreach, nonprofit programming, or program coordination.
• Strong public speaking, interpersonal, communication, and organizational skills.

Responsibilities

• Recruit volunteers for public-facing, educational, and administrative support functions.
• Interview prospective volunteers and coordinate onboarding and vetting activities.
• Develop and deliver volunteer orientations and training.
• Match volunteer skills and interests with organizational needs.
• Develop and maintain volunteer shift schedules for coverage.
• Maintain databases and records of volunteer participation and hours.
• Serve as primary point of contact and advocate for volunteers.
• Develop volunteer communications, newsletters, and web updates.
• Coordinate volunteer appreciation activities and events.
• Collaborate with education personnel to prepare volunteers and docents.
• Support volunteer retention, engagement, conflict resolution, and performance management.
• Build community relationships to support recruitment and engagement.

Skills

Public speaking

Interpersonal skills

Communication

Organizational skills

Education

Bachelor's degree in Human Resources, Social Sciences, Communications, Museum Studies, or related field

Job description

One Federal Solution (OFS) is seeking an experienced Volunteer Manager to support our Federal Government client in New London, Connecticut. The Volunteer Manager will oversee the recruitment, onboarding, training, scheduling, engagement, and retention of volunteers supporting a public-facing institutional environment.

The ideal candidate will have experience in volunteer management, community outreach, nonprofit programming, or program coordination and enjoy building relationships and creating an engaging volunteer experience.

Key Responsibilities

• Recruit volunteers for public-facing, educational, and administrative support functions.
• Interview prospective volunteers and coordinate required onboarding and vetting activities.
• Develop and deliver volunteer orientations and training.
• Match volunteer skills and interests with organizational and operational needs.
• Develop and maintain volunteer shift schedules to ensure appropriate coverage.
• Maintain accurate databases and records of volunteer participation and hours.
• Serve as a primary point of contact and advocate for the volunteer community.
• Develop volunteer communications, newsletters, web updates, and notifications.
• Coordinate volunteer appreciation activities, recognition programs, and events.
• Collaborate with education personnel to prepare volunteers and docents to support educational programming.
• Support volunteer retention, engagement, conflict resolution, and performance management.
• Build relationships within the community to support volunteer recruitment and engagement.

Qualifications & Requirements

• Bachelor’s degree in Human Resources, Social Sciences, Communications, Museum Studies, or a related field.
• Two (2) to four (4) years of experience in volunteer management, community outreach, or program coordination, preferably within a nonprofit or cultural setting.
• Experience developing or implementing volunteer recruitment strategies.
• Experience training individuals who interact with the public or support organizational programs.
• Experience maintaining volunteer management or similar tracking databases.
• Understanding of the legal distinctions between volunteer and employee labor.
• Strong public speaking, interpersonal, communication, and organizational skills.
• Ability to work effectively with individuals across different backgrounds and generations.
• Strong conflict-resolution and relationship-management skills.
• Must be able to successfully complete required Federal background and suitability screening.

Highly Desired Qualifications

• Certified in Volunteer Administration (CVA).
• Experience working within a nonprofit, museum, cultural institution, or public attraction.
• Experience developing volunteer recognition and retention initiatives.

This position is tied to a future business opportunity.

About One Federal Solution

One Federal Solution (OFS) is an innovative Professional Services provider with over 20 years of experience supporting Defense and Civilian agencies. OFS specializes in Business Intelligence, Acquisition and Procurement, and other Professional Services. We are pioneers, builders, thought leaders, and pride ourselves in thinking outside the box to co-create with our customers, helping them achieve excellent enterprise wide outcomes. As a certified Service-Disabled Veteran-Owned Small Business (SDVOSB), OFS is committed to providing people who deliver high performance and excellence to our government partners.