Volunteer Manager

Catholic Charities of Baltimore; Baltimore (MD); On-site; USD 45,000 - 60,000; Full time

Job summary

Catholic Charities of Baltimore is seeking a Volunteer Manager who will enhance community engagement and effective volunteer management at Our Daily Bread Employment Center. The role is vital for fostering collaboration among staff and volunteers, organizing events, and maintaining donor relations in support of program operations.

Benefits

Vacation/sick/holiday pay

403(b) Retirement Plan with discretionary employer contribution

Tuition Advancement

Qualifications

• Two years’ experience in volunteer or related position is required.
• Demonstrates discretion and professionalism in all situations.
• Must have proficiency in Microsoft Office applications.

Responsibilities

• Manage volunteer coverage and engagement year-round.
• Cultivate donor relationships and secure event partnerships.
• Oversee volunteer records and compliance with agency standards.

Skills

Planning

Organizational skills

Conflict resolution

Teamwork

Critical thinking

Communication

Education

N/A

Tools

Microsoft Office

Job description

ODBEC-Our Daily Bread
Our Daily Bread | 725 Fallsway
725 Fallsway
Our Daily Bread Employment Ctr
Baltimore, MD 21202, USA

ODBEC-Our Daily Bread
Our Daily Bread | 725 Fallsway
725 Fallsway
Our Daily Bread Employment Ctr
Baltimore, MD 21202, USA

Catholic Charities, Our Daily Bread Employment Center, is currently seeking a Volunteer Manager, who will foster a collaborative environment among staff and volunteers, ensuring effective volunteer management and community engagement to support program operations and client success. Additionally, the role involves cultivating donor relationships, coordinating events and programming, maintaining accurate records, and promoting volunteer opportunities to further the organization's mission and impact. The work schedule is Monday - Friday, 8:00am- 4:30pm

For over 35 years, Our Daily Bread Employment Center has offered daily hot meals, case management, job training, and employment counseling to Baltimore City residents. We believe access to healthy food is a human right and a collective responsibility. Meeting this need demands sustained commitment from staff, volunteers, donors, and the wider community and every one of us plays an integral role.

• Maintain daily on-site presence to nurture a collaborative culture, coaching volunteers and staff through hands-on interaction.
• Ensure consistent volunteer coverage year-round, coordinating schedules to meet program needs.
• Lead on-site volunteer training programs that align with the organization’s culture, philosophy, and values.
• Educate staff on best practices for partnering with volunteers

Community & Donor Relations

• Attend meetings across multiple partner locations to support clients’ transitions to employment, housing, and self-suffciency.
• Cultivate donor relationships and secure guest speakers for life-skills classes.
• Manage and deepen partnerships with community organizations, businesses, and schools via face-to-face outreach.
• Coordinate and lead corporate, business, and school service days, ensuring meaningful volunteer experiences.
• Conduct site tours for community members and prospective volunteers to showcase program impact.

Program Operations & Data Management

• Maintain complete volunteer records, including background checks, references, evaluations, and service hours in compliance with agency standards.
• Develop and update volunteer position descriptions to reflect evolving program needs.
• Track and manage material donations on-site, working with businesses and donors to ensure proper distribution.
• Produce reports on volunteer services, outcomes, and engagement metrics for leadership review.
• Collaborate with the Director of Volunteer Services and Outreach to maintain consistent standards of volunteer support and reporting.
• Draft newsletter articles, social-media posts, and other correspondence to highlight volunteer opportunities and successes.
• Oversee the organization’s social-media presence to promote volunteer openings and engage the community.

Additional Responsibilities

• Serve as the primary on-site liaison between the organization and community partners.
• Lead volunteer recruitment and engagement strategies aligned with organizational goals.
• Perform other duties as assigned.

JOB DUTIES & RESPONSIBILITIES:

• Ensure sufficient volunteer support to operate the program effectively and cover all shifts year-round.
• Assist in writing articles, newsletters, and correspondence to build community relations and engage volunteers.
• Produce reports on volunteer services, including program outcomes and engagement metrics.
• Educate staff on building effective partnerships with volunteers, aligned with the organization’s mission and values.
• Cultivate relationships with donors, secure speakers for life skills classes, and coordinate fundraising events.
• Build partnerships with community organizations, businesses, and schools to enhance volunteer engagement.
• Lead volunteer recruitment and engagement efforts, aligning strategies with organizational needs.
• Conduct tours for community members and prospective volunteers to enhance engagement with the program.
• Manage the organization’s social media presence to promote volunteer opportunities and engage the community.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE REQUIREMENTS:

• Two years’ experience in volunteer or related position. A combination of education and experience may be considered.

REQUIRED SKILLS & ABILITIES:

• Demonstrates discretion and professionalism in all situations, maintaining confidentiality and integ
• Exhibits exceptional planning and organizational skills, ensuring tasks are executed efficiently.
• Possesses the ability to influence and engage staff, fostering motivation and teamwork.
• Utilizes effective conflict resolution skills to address issues and maintain a positive work environment.
• Applies strong critical thinking and problem-solving skills to navigate challenges and make informed decisions.
• Proficient in utilization of computer systems and software necessary to perform position functions. Basic Windows PC, web browsing (i.e., Chrome, Internet Explorer, etc.), and Microsoft Outlook skills required. Other Microsoft Office application knowledge, such as Word, Excel PowerPoint, Teams, and OneDrive desired.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• Light work that includes moving objects up to 20 pounds.
• Remaining in a stationary position, which may involve standing or sitting for extended periods, as required to complete tasks or duties associated with the role.
• Moving about to accomplish tasks or transitioning between different work sites, which may involve walking, standing, or traveling to various locations as required by the role.
• Engaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues, clients, or external parties.
• Repetitive motions involving the wrists, hands, and/or fingers, including tasks such as typing, data entry, or handling small objects. These repetitive activities may be performed throughout the workday and require attention to ergonomics to ensure comfort and minimize strain.
• Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.
• Driving (Agency and/or personal vehicle) is required for this position. Driver must be at least 21 years of age, with a minimum of 2 years of driving experience in the United States, and a valid driver’s license issued by the state of residence. There can be no state issued restrictions on the licenses that would impede drivers’ ability to operate the vehicle as required by the Agency, and there must not be more than three (3) points on their driving record.

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.