Volunteer & Events Coordinator (Bilingual)

Arizona Animal Welfare League; Phoenix (AZ); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

PTO & holidays

Medical & Life insurance

EAP

Job summary

Arizona Animal Welfare League is seeking a Volunteer & Events Coordinator (Bilingual) in Phoenix to recruit, onboard, and manage volunteers for community outreach and events. You will coordinate logistics, training, and communications, supporting donors, partners, and staff across multiple programs.

The role requires Spanish proficiency, strong organizational skills, customer service experience, and the ability to work weekends and varied schedules.

Qualifications

• Spanish proficiency (spoken and written)
• Proven experience coordinating programs and projects
• Strong organizational skills with ability to manage multiple tasks and deadlines
• Ability to maintain confidentiality and handle sensitive information
• At least 1 year of customer service experience
• Strong interpersonal and collaborative skills with volunteers, staff, and the public
• Excellent verbal and written communication skills
• Strong problem-solving and conflict resolution abilities
• Ability to work with diverse backgrounds within the organization and community
• Proficiency in MS Office and Google Drive or similar tools

Responsibilities

• Recruit, onboard, train, and retain volunteers through community outreach and initiatives
• Review volunteer applications and facilitate orientations
• Develop and improve volunteer training resources (online materials, videos, guides)
• Maintain volunteer communications through newsletters and online groups
• Serve as liaison between volunteers, staff, and donors to ensure positive experiences
• Support event planning, logistics, vendor coordination, and reporting
• Coordinate onsite logistics for events and group experiences
• Manage in-kind donations and inventory related to events
• Support staff culture initiatives and volunteer recognition
• Assist with planning and execution of fundraising events and staff appreciation activities

Skills

Volunteer program coordination

Multilingual communication

Organizational skills

Confidentiality and discretion

Customer service

Verbal and written communication

Problem-solving and conflictResolution

Diversity & inclusion collaboration

Computer literacy (MS Office, Google/G

Tools

Microsoft Office Suite

Google Drive

Job description

Volunteer & Events Coordinator (Bilingual)

The Volunteer & Events Coordinator plays a vital role in advancing AAWL’s mission by supporting volunteer engagement, community outreach, and event execution. This position is responsible for recruiting, onboarding, training, and retaining volunteers while coordinating a variety of community, fundraising, and organizational events.

Working under the direction of the Volunteer & Events Manager, the Coordinator oversees volunteer communications, training, recognition, and scheduling while also supporting event planning, logistics, vendor and partner coordination, inventory management, and onsite event operations. This role serves as an important liaison between volunteers, staff, community partners, and donors to ensure successful programs and positive experiences for all participants.

Supervision Received:This position reports directly to the Volunteer & Events Manager, and is part of the Community Engagement Department.
Supervision Exercised:This position provides guidance to volunteers during events but does not supervise paid staff.

SPECIFIC RESPONSIBILITIES

• Develop and implement strategies to recruit, onboard, train, and retain volunteers through community outreach, speaking engagements, marketing collaborations, and volunteer engagement initiatives.
• Review volunteer applications, conduct orientations, and facilitate onboarding for new volunteers.
• Develop, maintain, and continuously improve volunteer training resources, including online learning materials, videos, resource guides, and in-person training opportunities.
• Maintain ongoing communication with volunteers through newsletters, email communications, volunteer Facebook groups, and other outreach channels.
• Foster positive volunteer relationships by serving as a primary staff liaison and providing timely support.
• Assist with conflict resolution by facilitating productive conversations and addressing volunteer concerns.
• Collaborate with department leaders to identify volunteer needs, develop meaningful volunteer opportunities, and evaluate volunteer effectiveness.
• Manage volunteer records and reporting through the Better Impact volunteer management system, including volunteer hours and participation tracking.
• Events:
  • • Coordinate logistics for onsite and offsite events, including community outreach events, adoption events, vaccine clinics, fundraising events, tabling opportunities, group experiences, and internal staff and volunteer appreciation events.
  • • Recruit, schedule, train, and communicate with volunteers assigned to events, ensuring adequate staffing and clear expectations.
  • • Coordinate event preparation including timelines, supplies, transportation, setup, breakdown, signage, and event materials.Serve as the primary onsite contact for volunteers, vendors, partners, sponsors, and participants during assigned events.
  • • Assist with planning and execution of AAWL signature fundraising events including Walk to Save Animals, An Evening to Paws, Design for Dogs, and other organizational events.
  • • Coordinate onsite Group Experiences, including scheduling, preparation, facilitation, and follow-up.
  • Support staff culture initiatives by coordinating employee appreciation activities and leading the P4 Committee.
• Warehouse & Inventory Management:
  • • Coordinate in-kind donations for events, including auction items and supplies
  • • Assist with sorting, distributing and tracking donated items
  • • Serve as a point of contact for businesses interested in donating event-related items
  • • Maintain organization of the event trailer and workroom inventory.
  • • Coordinate food and supply delivery to the Warehouse, as well as pick-ups with community partners.
  • • Support Pet Food Pantry events by assisting with preparation and distribution in coordination with other departments.
  • Create and track outgoing in-kind donations through data entry.

EDUCATION & EXPERIENCE:

• Required to be proficiency in Spanish (both spoken and written)
• Proven experience in coordinating programs and projects.
• Strong organizational skills with the ability to manage multiple tasks and deadlines efficiently.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• At least one year of experience in customer service.
• Strong interpersonal skills with a passion for working with diverse communities and fostering collaborative relationships with volunteers, staff, and the public.
• Exceptional verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work effectively with individuals from diverse backgrounds within the AAWL organization and the broader community.
• Proficiency in basic computer software, including Microsoft Office Suite, Google Drive, and similar tools.
• Must be able to work weekends. Hiring for a primary schedule or potentiallySunday thru Thursday, orTuesday thru Saturday,with evenings, weekends, and Saturday events as needed.

COMPENSATION AND BENEFITS:

• Pay range is $17.50 to $20.00 per hour.
• Generous PTO, sick leave, and 12 paid holidays annually.
• 100% employer-paid medical and life insurance; dental, vision, and supplemental options available.
• Employee Assistance Program (EAP).

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