Volunteer Coordinator, Volunteer Services - 140259

UC San Diego; San Diego (CA); On-site; USD 57,000 - 97,000; Full time

Job summary

UC San Diego Health is seeking a Volunteer Coordinator to provide operational oversight of volunteer recruitment, screening, orientation, training, and retention within the Department of Volunteer Services.

The role partners with hospital leadership and staff to interview, onboard and support volunteers, while leveraging the volunteer database for reporting, compliance and program evaluation. A Bachelor’s degree plus 5+ years of related experience is required.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years coordinating volunteer activity or related HR work.
• Strong experience in volunteer services and program management.
• Excellent verbal and written communication.
• Ability to collaborate with internal and external stakeholders.
• Strong organizational skills and ability to manage multiple priorities.
• Initiative and problem-solving to improve processes.

Responsibilities

• Recruiting, interviewing, onboarding and training volunteers.
• Providing regular communication to volunteers.
• Building relationships with stakeholders and volunteers.
• Using volunteer database for reporting and compliance.
• Planning and evaluating the impact of the program.
• Collaborating with Director on program growth.

Skills

Volunteer program management

Communication skills

Stakeholder engagement

Organizational skills

Problem-solving

Education

Bachelor's degree or equivalent experience

Tools

Volunteer database

Job description

This position is a limited position with the possibility of extension/career conversion.

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

DESCRIPTION

Reporting to the Director of Experience Operations, the Volunteer Coordinator* provides operational and functional oversight of volunteer recruitment, screening, orientation, training, and retention. The coordinator serves as a departmental liaison for all inquiries from volunteers, staff, patients, and community members.The primary responsibility for this role will be to interview, onboard and support hospital volunteers.

Duties include:

• Recruiting, interviewing, onboarding and training volunteers
• Providing regular communication to volunteers
• Building positive relationships with stakeholders and volunteers
• Utilizing volunteer database for reporting and compliance
• Planning, establishing and implementing processes for evaluating the impact of the volunteer program
• Building a strong sense of community among the volunteers and communicating with volunteer applicants
• Collaborating with colleagues and Director on program growth
• The Department of Volunteer Services is part of the Office of Experience Transformation at UC San Diego Health.

MINIMUM QUALIFICATIONS

• A Bachelor's Degree in a related area; and/or equivalent experience/training.
• Five (5+) or more years of relevant experience. Relevant is defined as (1) coordinating volunteer activity, (2) Human Resources experience, or (3) or other experience that involves coordinating large groups of individuals through a multi-step process.
• Strong experience and proven success in volunteer services and industry best practices. Solid knowledge of volunteer program management best practices.
• Excellent verbal and written communication skills; ability to engage with team members of all levels.
• Demonstrated ability to work collaboratively with internal and external stakeholders.
• Strong interpersonal skills to establish and maintain good working relationships with UC San Diego Health team members, community members, and volunteers to achieve desired program results.
• Proven initiative and problem-solving skills to respond to a variety of situations appropriately; make recommendations and initiate process improvements.
• Strong organizational skills; demonstrated ability to handle multiple and competing responsibilities and prioritize appropriately.

PREFERRED QUALIFICATIONS

• Two to five (2 - 5) years of supervisory experience.
• Demonstrated experience working in a complex health care setting.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $57,100 - $96,700 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $27.35 - $46.31

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).