Volunteer Coordinator Part Time 24 hours

Bristol Hospital Group; Bristol (CT); On-site; USD 28,000 - 39,000; Part time

Job summary

Bristol Hospital Group in Bristol, CT, seeks a Hospice Volunteer Coordinator to recruit, train, and supervise volunteers delivering compassionate support to patients and families. You will serve as the main liaison between volunteers, hospice staff, patients, families, and community organizations, promoting engagement.

Essential duties include recruitment, orientation, ongoing training, volunteer scheduling, conflict resolution, and maintaining compliance with Medicare and state regulations.

Qualifications

• Bachelor’s degree preferred in Human Services, Social Work, Healthcare Administration, Communications, or related field.
• Associate degree with relevant experience may be considered.
• Two or more years in volunteer coordination, outreach, healthcare, hospice, nonprofit, or HR preferred.
• Experience working with volunteers strongly preferred.
• Hospice or home care experience preferred.

Responsibilities

• Recruit, screen, train, schedule, and supervise hospice volunteers.
• Represent the organization at community events and volunteer fairs.
• Conduct interviews, background checks, and onboarding for volunteers.
• Coordinate orientation and ongoing education for volunteers.
• Match volunteers with patients and families and monitor performance.
• Ensure compliance with Medicare, state, and organizational standards.
• Maintain volunteer files, hours, and annual education documentation.

Skills

Interpersonal skills

Public speaking

Time management

Volunteer recruitment

Coaching & mentoring

Conflict resolution

Communication

Education

Bachelor’s degree in Human Services

Bachelor’s degree in Social Work

Bachelor’s degree in Healthcare Administration

Bachelor’s degree in Communications

Associate degree with relevant experience

Tools

Microsoft Office

Electronic Medical Records

Job description

Job Details: Job Location: BHH Valley Street - Bristol, CT, Position Type: Part Time, Education Level: High School, Salary Range: Undisclosed, At Bristol Hospital and Health Care, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Hospital and Health Care your choice.

Position Summary

The Hospice Volunteer Coordinator is responsible for recruiting, screening, training, scheduling, and supervising hospice volunteers who provide compassionate support to patients and their families. This role ensures compliance with regulatory standards while fostering a meaningful volunteer program that enhances the quality of hospice care.

The Volunteer Coordinator serves as the primary liaison between volunteers, hospice staff, patients, families, and community organizations to promote volunteer engagement and community awareness.

Essential Duties and Responsibilities

Volunteer Recruitment & Retention

• Develop and implement recruitment strategies to build and maintain an active volunteer program.
• Represent the organization at community events, volunteer fairs, schools, churches, and civic organizations.
• Conduct interviews, background checks, reference checks, and onboarding for prospective volunteers.
• Develop initiatives to recognize and retain volunteers through appreciation events and ongoing engagement.

Volunteer Training & Development

• Coordinate and facilitate hospice volunteer orientation in accordance with Medicare Conditions of Participation and state regulations.
• Provide ongoing education, mentoring, and annual competency training.
• Maintain volunteer training records and continuing education documentation.

Volunteer Management

• Match volunteers with patients and families based on individual needs, preferences, and volunteer skills.
• Coordinate volunteer schedules and assignments.
• Provide supervision, coaching, and performance feedback.
• Address volunteer concerns and resolve conflicts professionally.
• Maintain regular communication with volunteers and hospice interdisciplinary team members.

Patient & Family Support

• Ensure volunteers provide compassionate companionship and emotional support.
• Coordinate volunteer assistance with respite care, bereavement support, administrative projects, and community outreach activities.
• Collaborate with clinical staff to ensure volunteer services complement the patient’s plan of care.

Compliance & Documentation

Maintain accurate volunteer files, including:

• Applications
• Health screenings
• Background checks
• Competencies
• Annual education
• Service hours

• Ensure compliance with Medicare, state, Joint Commission, and organizational standards.
• Track volunteer utilization and prepare required reports.

Qualifications: Qualifications

Education

• Bachelor’s degree in Human Services, Social Work, Healthcare Administration, Communications, Human Resources, or related field preferred.
• An associate degree with relevant experience may be considered.

Experience

• Two or more years of volunteer coordination, community outreach, healthcare, hospice, nonprofit, or human resources experience preferred.
• Experience working with volunteers is strongly preferred.
• Hospice or home care experience is preferred.

Knowledge, Skills & Abilities

• Knowledge of hospice philosophy and end-of-life care.
• Excellent interpersonal and relationship-building skills.
• Strong organizational and time management abilities.
• Ability to recruit, motivate, and retain volunteers.
• Effective public speaking and presentation skills.
• Excellent written and verbal communication.
• Ability to maintain confidentiality.
• Proficiency with Microsoft Office and electronic medical records.
• Ability to work independently and manage multiple priorities.

Physical Requirements

• Frequent sitting, standing, walking, and computer use.
• Occasional lifting up to 25 pounds.
• Ability to travel throughout the service area to visit volunteers, patients, and community events.

Working Conditions

• Office, hospice inpatient, patient home, and community settings.
• Occasional evening or weekend hours for volunteer training, appreciation events, or recruitment activities.
• Local travel required.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.