Volunteer Coordinator

Habitat for Humanity of Metro Denver Inc; Denver (CO); Hybrid; USD 31,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

HFWA Leave

PFML

Volunteer time off

Job summary

Habitat for Humanity of Metro Denver is seeking an Experienced Volunteer Coordinator to manage volunteer scheduling for construction sites and ReStore facilities. Responsibilities include responding to inquiries, coordinating groups, and maintaining calendars and databases.

You will work with multiple teams to grow volunteer participation, attend meetings, and support events and recognition programs while adhering to Habitat’s mission and values.

Qualifications

• Experience coordinating volunteers and groups.
• Strong customer service and communication skills.
• Familiarity with CRM/database software for scheduling.
• Proficiency with Excel and project coordination tools.

Responsibilities

• Respond to volunteer inquiries via email and phone.
• Schedule volunteer groups and provide up‑to‑date materials.
• Maintain information about sites and ReStores in electronic forms.
• Support outreach to fill volunteer schedules and attend meetings.
• Track volunteer statistics and maintain master schedules.

Skills

Volunteer coordination

Scheduling

Customer service

Excel

Communication

Education

Bachelor's degree beneficial

Tools

Volunteerhub

Raisers Edge

Excel Spreadsheets

MS Teams

SharePoint

Job description

Job Details

Level: Experienced, Job Location: Main Office - Navajo - DENVER, CO 80223, Position Type: Full Time, Salary Range: $22.25 - $24.85 Hourly, Job Category: Professional Services

GENERAL DESCRIPTION

Habitat for Humanity of Metro Denver engages thousands of volunteers each year to fulfill our mission. The Volunteer Coordinator is responsible for scheduling and coordinating volunteers for Habitat’s construction sites and ReStore retail facilities. Major responsibilities include responding to volunteer inquiries, scheduling volunteer groups, maintaining volunteer calendars and databases, tracking volunteer data, and building lasting relationships with volunteers.

Essential functions

The following reflects the organization’s definition of essential functions for the position but does not restrict the tasks that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential position’s functions.

CORE RESPONSIBILITIES

• Respond to a high volume of volunteer inquiries promptly, via email and phone.
• Schedule volunteer groups and provide up to date and accurate materials and information to groups.
• Maintain updated information about all construction project sites and ReStores in electronic forms.
• Work with the Volunteer Engagement team to support outreach efforts to fill the volunteer schedule.
• Attend regular Construction and ReStore meetings to assess changing needs and obtain feedback.
• Support Core Volunteer Program and Volunteer appreciation events.
• Ensure that construction sites and ReStores are stocked with sign-in tablets, registration materials and emergency information.

Data Management

• Utilize and maintain Volunteerhub and Raisers Edge databases to track volunteer scheduling and communications.
• Work with Volunteer Manager to create and maintain the volunteer master schedules utilizing Excel spreadsheets and Monday.com.
• Maintain, create, and document workflow processes.
• Report on volunteer statistics for leadership.

Communication & Relationship Building

• Serve as the main point of contact and a skilled Habitat ambassador for volunteers; answering questions and addressing any issues that arise while maintaining a welcoming, professional, and informative demeanor at all times.
• Communicate regularly with volunteer groups to keep them informed of opportunities.
• Provide customer service to, and collaborate with, the Volunteer team, Construction staff, ReStore staff, Sponsorship team, Database Administrator, and staffing across the organization to increase volunteer support and fulfillment.
• Maintain and expand relationships with other Colorado and International Habitat affiliates, community groups, schools, corporate partners, and other organizations to increase volunteer participation.
• In coordination with the Marketing team, create content to be utilized on social media and newsletters to increase volunteer awareness and participation.
• Perform site visits to various Habitat Metro Denver locations to support departments and volunteers.
• Train other staff in Volunteer Hub software and support the Volunteer Manager and Director with Volunteer Engagement training for staff.
• Assist with special projects and other associated duties as required to help fulfill our mission in alignment with our Cultural Blueprint values.

WORK ENVIRONMENT & CONDITIONS, PHYSICAL REQUIREMENTS NECESSARY TO PERFORM THIS JOB

• Most work is performed indoors at a desk in a shared office or meeting setting with the ability to work remotely at times.
• Ability to work at a computer and speak on the phone for extended periods of time.
• Ability to travel to and from meetings / appointments at various Habitat retail and construction site locations at times when public transportation can be challenging.
• Ability to adequately traverse a residential construction job site (uneven grade / surfaces).
• Some work outside of traditional office hours (evenings and weekends) will be required to attend meetings, events, etc.
• Valid driver’s license and ability to be insured under the company’s insurance policy is prerequisite; driving is required. A Motor Vehicle Report (MVR) will be run for insurance purposes.
• Hybrid work model - minimum 2 days/week at a Habitat location (Tuesday, Wednesday, and/or Thursday), with ability to work from home the other days) During the first 6-9 months of employment additional days in the office will be required to learn the role, build critical interdepartmental connections, and strengthen the team’s vision, strategy, and cohesiveness.
• Comfortable driving a company van shuttling team members to various locations & events.
• Able to lift and carry up to 25 pounds when necessary.
• Habitat’s office where this position will report to is 430 S Navajo St, Denver, CO 80223.

Salary

Starting pay range for this position is $22.25 - $24.85/ hr, with offers typically between the minimum to midpoint of the starting pay range posted depending on qualifications, internal equity and the budgeted amount for the role.

Benefits

• Medical, dental and vision insurance options with employer paying up 100% for employee only coverage.
• 401k with employer match up to 4%.
• Paid time off for vacation, holidays, floating holidays; and parental leave.
• Short- and long-term disability.
• Healthy Families and Workplaces Act (HFWA) Leave.
• Paid Family and Medical Leave (PFML).
• Paid time to volunteer.

Equal Employment Opportunity

At Habitat for Humanity of Metro Denver, we value diversity and strive to ensure that our practices and policies are equitable and inclusive. We do not tolerate harassment or discrimination of any kind. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age (40 and older), sex, sexual orientation (including transgender status and gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), marital status, race, national origin (including ancestry), disability, creed, religion, genetic information, HIV status, military or veteran status, or any other status protected by federal, state, or local laws. Habitat Metro Denver is dedicated to the fulfillment of this policy in all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, dismissal, and all other terms, conditions, and privileges of employment.

Qualifications: Knowledge & Skills

• A strong belief in Habitat’s mission and a desire to engage others in the organization’s work.
• Ability to flex style to communicate clearly, professionally, and sensitively with diverse audiences such as volunteers, donors, homeowners, coworkers.
• Strong customer service skills.
• Excellent written and verbal communication.
• Experience with Excel Spreadsheets.
• Well-organized and highly detail-oriented with the ability to manage multiple projects simultaneously.
• Comfortable with repetitive tasks.
• Ability to independently seek solutions, but also work well in a team-based environment.
• Comfortable with public speaking in front of small and large groups of stakeholders.
• Proficient with Microsoft Office, MS Teams, SharePoint, databases, and ability to learn as the needs of the position and available technology evolves.

Experience

• Min 1 year volunteer leadership and/or work experience with a nonprofit preferred.
• Personal volunteer experience preferred.
• Experience working with people from diverse racial, ethnic, and socioeconomic backgrounds is preferred.
• Experience presenting to medium to large groups is advantageous in this role.
• Experience with CRM / scheduling system / database software to track volunteer scheduling and communications is highly desired.
• Experience with Volunteerhub and Raisers Edge a plus.
• A bachelor’s degree could be beneficial in this role.