VOLUNTEER COORDINATOR

Metrocrest Services, Inc.; Carrollton (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Metrocrest Services is seeking a compassionate and motivated Volunteer Coordinator to join our mission-driven team. The role involves connecting community members with volunteer opportunities, ensuring volunteers feel valued and empowered. The ideal candidate will have experience in nonprofit work, project management, and a commitment to the agency’s core values.

Benefits

Health, Dental, and Vision insurance

401k Voluntary Participation with Company Match

Employer-Paid Life Insurance

Employee Assistance Program

Tuition Reimbursement

5 days of paid vacation at start

10 days of paid personal time off

8 paid holidays

Qualifications

• High school diploma or equivalent required.
• 1-2 years’ experience with nonprofit organizations preferred.
• Bilingual, English/Spanish is a plus.

Responsibilities

• Coordinate volunteers for various programs and shifts.
• Assist in volunteer orientation and training.
• Engage with volunteers to ensure their needs are met.

Skills

Communication

Relationship Building

Project Management

Adaptability

Empathy

Education

High school diploma or equivalent

Tools

Salesforce

Microsoft Office

Job description

Description

Are you passionate about making a difference and inspiring others to do the same? Metrocrest Services is looking for a compassionate and motivated Volunteer Coordinator to join our mission-driven team. In this role, you’ll connect generous community members with meaningful opportunities to serve, helping ensure every volunteer feels valued, supported, and empowered. If you believe in the power of people coming together to uplift one another, we invite you to be a part of something truly impactful.

The Agency

Metrocrest Services is a team of volunteers, nonprofit partners, donors, and employees whose Mission is "To empower individuals to achieve self-sufficiency and foster independence.”

Our Core Values are based on principles that guide our actions, behaviors, and decisions. Our Core Values are:

• Start with a “YES” Attitude: Working together to find solutions
• Celebrate Differences: Showothers dignity, respect, and inclusion while honoring everyone’s experiences and unique contributions
• Be Kind: Make achoice to be kind to ALL through empathy and understanding
• Choose Joy: Joy is an attitude. Pursue it every day
• Embrace Change: A willingness to be open-minded and collaboratewhile accepting that change is an integral part of making our organizationstronger

We are looking for team members whose values align with ours and who are compassionate, professional, and committed to serving their neighbors in need.

The Opportunity

The Volunteer Coordinator plays a major role in fostering relationships with volunteers, donors, and clients alike to provide volunteer opportunities within the community for outreach and service.

This position requires coordination of volunteers supporting Pantry shifts, Resale shifts, and Special Programs. Special Programs include but are not limited to: Homeless Point-In-Time Count, Homeless Outreach, Sack Summer Hunger, Thanksgiving, Holiday Program, Mobile Food Pantry, and/or special community events.

Requirements

Schedule Commitment

Normal working hours are Monday through Friday, 8:00 AM – 5:00 PM and include occasional Saturdays and evenings. Specifically, New Volunteer Orientation will be conducted once a month on a Saturday. Flex time would apply to hours outside of normal scheduling.

Minimum Qualifications

• High school diploma or equivalent
• 1-2 years’ experience with non-profit organizations with emphasis on volunteer coordination and project management, or similar relevant experience

Preferred Qualifications

• Experience in project management, special events and/or volunteerism
• Bilingual, English/Spanish

Special Knowledge/Skills

• Ability to demonstrate our Core Values
• Ability to build strong relationships and trust with colleagues
• Ability to adapt to changes in work processes, job requirements, or the business environment
• Openness to new ideas, learning, and feedback
• Ability to recognize and manage one's own emotions
• Respect for diversity and inclusivity
• Ability to work with individuals from varied backgrounds and perspectives
• Ability to communicate clearly and professionally, both written and verbally
• Proficient in all Microsoft Office programs
• Ability to think strategically
• Ability to manage time effectively and efficiently
• Passionate about our mission and able to communicate it effectively to others

Major Responsibilities and Duties:

Assists the Volunteer Manager in the following:

• Coordination of volunteer groups using Salesforce
• Opening volunteer shifts
• Creating new volunteer job descriptions as needed
• Updating or entering volunteer data
• Completing open volunteer shifts
• Daily review and monitoring of shift calendar to recruit and fill gaps
• Pull volunteer hours report for upcoming recognition milestones
• Greet volunteers as they arrive at designated shift times
• Engage and orient volunteers and handoff groups to staff member for assignment
• Check-in with all agency departments with the goal being to “train and retain” volunteers
• Respond to emails in Volunteer Manager shared inbox and answer calls/voicemails in a timely manner
• Responsible for conducting New Volunteer Orientations per scheduled sessions
• Support additional volunteer training opportunities (Resale Refresh, Ambassador Training)
• Support a variety of intern programs through training and orientation

Special Requirements/Physical Requirements/Working Environment

• The work environment and physical demands described are representative of those required by the Volunteer Coordinator to perform the essential functions of this job, with or without reasonable accommodation.
• This role works onsite in a climate-controlled facility.
• Physical Stamina and Strength: Ability to lift 25 lbs and stand or sit for extended periods.
• Prolonged Computer Use: Ability to look at a computer screen for extended periods.

Reporting Relationship

The Volunteer Coordinator reports directly to the Volunteer Manager

Oversight Responsibilities

The Volunteer Coordinator oversees the activities of Volunteers and Seasonal Interns

Pay Range

The Volunteer Coordinator is a FLSA non-exempt position with an hourly rate of $19.00 to $21.00 hourly, DOQ

Benefits

• Eligible for Health, Dental, and Vision insurance on the first day of the month following start date (ex. Start 5/25/25, eligible for insurance 6/01/25)
• 401k Voluntary Participation with Company Match
• Employer-Paid Life Insurance
• Employee Assistance Program
• Tuition Reimbursement
• Vacation - 5 days of paid vacation on the day you start, plus an additional 5 days of accrued vacation during the first year of employment
• Paid Time Off - 10 days of paid personal time off during the first year of employment
• Paid Holidays - 8 paid holidays, with a full week off during Christmas (totaling 15 days, plus 2 early release days)

Equal Employment Opportunity

Metrocrest Services provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, or any other characteristic protected by federal, state or local law.

In accordance with the ADA, Metrocrest Services is willing to consider any reasonable accommodation.