Volunteer & Community Engagement Specialist

Mission Action; San Francisco (CA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

Flexible spending account

Commuter benefits

Paid holidays

Paid sick leave

Generous vacation with recess

401(k) matching

Job summary

Mission Action is seeking a full-time Volunteer & Community Engagement Specialist to build and support the volunteer and community engagement structure for the Rapid Response Hotline. The ideal candidate will excel in communication, volunteer coordination, training, and community organizing, with Spanish fluency preferred.

The role emphasizes collaboration with legal and outreach teams, data management, and relationship-building with volunteers and partner organizations.

Qualifications

• Bachelor’s degree in communications, social sciences, nonprofit management, or related field.
• Experience in volunteer coordination, community organizing, or training.
• Strong interpersonal and relationship-building skills.
• Proficiency in Microsoft Office Suite (Outlook, PowerPoint, Excel, Word).
• Familiarity with volunteer management software and databases is a plus.
• Excellent organizational and time-management skills.
• Ability to work independently and collaboratively; Spanish proficiency preferred.

Responsibilities

• Recruit, screen, and onboard volunteers for the Rapid Response Hotline.
• Develop and deliver orientation programs and training materials.
• Manage volunteer schedules and coordinate logistics with partners.
• Track volunteer hours and maintain accurate records.
• Recognize volunteer contributions and build leadership pathways.
• Create content for social media and informational materials about hotline.
• Draft press materials and support community outreach as needed.
• Monitor engagement and report program impact.

Skills

Volunteer coordination

Community organizing

Training

Interpersonal skills

Time management

Multitasking

Spanish language proficiency

Education

Bachelor's degree in communications, social sciences, nonprofit management, or related field

Tools

Microsoft Office Suite

Job description

Volunteer & Community Engagement Specialist

Job Announcement

Position: Volunteer & Community Engagement Specialist

Program: SFILEN

Reports to: Program Manager

Compensation: $26.80/hr non-exempt position Full-Time. Benefits include medical, dental, vision, long-term disability, life insurance, flexible spending account, commuter benefits, paid holiday, paid sick leave, generous vacation with Summer Recess and Winter Recess, and 401(K) with employer matching.

About the Organization:

Mission Action has been growing rapidly, therefore, we have created a lot of new positions in different programs. Please consider joining our team to serve the communities.

Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice. To learn more about our organization's model and impact, we encourage you to watch the following video.

Position Overview:

Mission Action seeks a full-time Volunteer & Community Engagement Coordinator to develop and support the volunteer and community engagement structure for our Rapid Response Hotline. The ideal candidate is an excellent communicator with experience in volunteer coordination, training, and community organizing. Strong collaboration, organizational skills, and fluency in Spanish (preferred) are essential.

Key Responsibilities

Volunteer Engagement

• Recruitment & Outreach:
  
  
  
  • Identify and develop volunteer opportunities.
  
  
  • Build strategic recruitment channels with community organizations, nonprofits, faith partners, and other stakeholders.
  
  
  • Conduct screenings and brief conversations to ensure volunteer fit and alignment with the program's needs.
  
  
  
  


• Onboarding & Training:
  
  
  
  • Develop and deliver comprehensive orientation programs.
  
  
  • Provide training materials and ensure volunteers are equipped for tasks such as documentation, verification, and accompaniment.
  
  
  • Facilitate access to necessary trainings and maintain volunteer platforms and databases.
  
  
  
  


• Scheduling & Coordination:
  
  
  
  • Manage volunteer schedules and coordinate logistics for activities in partnership with legal and outreach teams.
  
  
  • Communicate important updates and ensure smooth execution of volunteer programs.
  
  
  
  


• Volunteer Placement & Recognition:
  
  
  
  • Ensure volunteers stay informed on political and immigration-related developments.
  
  
  • Implement recognition programs to acknowledge and celebrate volunteer contributions.
  
  
  
  


• Data Management:
  
  
  
  • Maintain accurate volunteer records, track participation and hours, and generate reports to assess program impact.
  
  
  
  


• Relationship Building & Leadership Development:
  
  
  
  • Cultivate relationships with volunteers, community leaders, and partner organizations.
  
  
  • Identify potential volunteer leaders and provide growth opportunities.
  
  
  
  

Community & Media Relations

• Content Creation & Social Media:
  
  
  
  • Develop and manage content for social media, blogs, and informational materials related to Hotline activity, ICE enforcement, and community engagement.
  
  
  • Create compelling visuals, infographics, and digital media to mobilize community support.
  
  
  
  


• Media & Public Relations:
  
  
  
  • Manage media inquiries, draft press releases, and coordinate interviews.
  
  
  • Provide accurate public updates on Hotline activity and local immigration issues.
  
  
  
  


• Community Engagement & Data Analysis:
  
  
  
  • Track key engagement metrics (e.g., website traffic, social media reach, event attendance).
  
  
  • Analyze community outreach effectiveness and adjust strategies accordingly.
  
  
  
  

Qualifications

• Bachelor's degree in communications, social sciences, nonprofit management, or a related field OR equivalent experience.


• Experience in volunteer coordination, community organizing, or training.


• Strong interpersonal and relationship-building skills, with the ability to engage diverse stakeholders.


• Proficiency in Microsoft Office Suite (Outlook, PowerPoint, Excel, Word).


• Familiarity with volunteer management software and databases is a plus.


• Excellent organizational and time-management skills, with the ability to multitask and meet deadlines.


• Ability to work both independently and collaboratively in a fast-paced environment.


• Spanish language proficiency (preferred).

Mission Action (www.dscs.org) is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.