Volunteer Assistant

Southern Arkansas University; New York (NY); On-site; USD 47,000 - 50,000; Full time

Job summary

Ariva in New York City is seeking a full-time, in-person Volunteer Coordinator to support the Tax Program across Bronx sites. The role focuses on recruiting, engaging, and retaining volunteers, coordinating trainings, and maintaining accurate records to drive program success.

The position requires fluency in English and Spanish, with IRS intake certifications provided by Ariva. It is a full-time, on-site opportunity in multiple Bronx neighborhoods.

Qualifications

• At least one year of experience supporting volunteers, community programs, outreach initiatives, or client services.
• Fluent in English and Spanish.
• IRS Intake/Quality Review certifications training provided by Ariva is offered.

Responsibilities

• Recruit, engage, retain, and recognize volunteers in coordination with the Volunteer Coordinator.
• Maintain and update the volunteer database with accurate records.
• Assist with recruitment events, job fairs, and outreach drives to promote the organization's mission.
• Respond to volunteer inquiries via phone, email, or other channels promptly.
• Screen, onboarding, and orient new volunteers, collecting required forms and documentation.
• Coordinate volunteer communications and distribute outreach materials.
• Track volunteer participation, attendance, and service hours; report outcomes.
• Support data collection and reporting for management, funders, and stakeholders.
• Plan and coordinate volunteer training, appreciation events, and recognition activities.
• Perform other duties as assigned.

Skills

Volunteer management

Bilingual English/Spanish

Communication skills

Organizational skills

Attention to detail

Tools

Salesforce

Job description

Full time: 37.5 to 40 hours weekly, with frequent evening and weekend hours

Program: Tax Program

Reports to: Program Coordinator

Salary: $46,500-$49,500 depending on experience

Posted: September 15, 2026

Start Date: October, 2026

In Person Service is an essential function of this position

About Ariva
Ariva helps residents of New York City build financially empowered and prosperous lives. Our mission is to bring economic justice, opportunity and inclusion to our Bronx neighbors and other underserved New Yorkers. We offer free income tax preparation assistance and comprehensive financial capabilities services at locations across New York City. Information on our projects and programs can be found at www.ariva.org .

Our goal is to understand the needs and experiences of the people we serve and to provide customized financial capabilities services to support their financial well being. Our staff, volunteers, and community partners offer honesty, reliability, care, and kindness in every interaction with our clients.

If our work and culture are a fit for you, we urge you to join our team!

Tax Program
We are the most established free tax preparation community-based organization in the Bronx, with 14 sites, including three year-round locations. We help eligible New York City residents file their tax returns and claim credits such as the Earned Income Tax Credit and Child Tax Credit. Since 2003, we have prepared free tax returns for more than 152,000 clients, returning over $239 million in total refunds to underserved communities.

All Ariva tax program staff and volunteers are IRS-certified. All of our tax sites are sponsored by the IRS VITA program.

Responsibilities

• Work closely with the Volunteer Coordinator to support recruitment, engagement, retention, and recognition of volunteers.
• Maintain and regularly update the volunteer database to ensure that volunteer records, contact information, service hours, training completions, and participation data are accurate and current.
• Assist with recruitment efforts by attending community outreach events, job fairs, informational sessions, and volunteer recruitment drives to promote the organization's mission and volunteer opportunities.
• Respond to and follow up on volunteer inquiries received by phone, email, website, and other communication channels in a timely and professional manner.
• Assist in screening, onboarding, and orienting new volunteers—

including collecting required forms and documentation.

• Support volunteer communications by preparing outreach materials, distributing announcements, and maintaining regular contact with volunteers regarding opportunities, training, and organizational updates.
• Assist in tracking volunteer participation, attendance, service hours, and program outcomes.
• Assist with data collection and reporting requirements for internal management, funders, and stakeholders.
• Support the planning and coordination of volunteer training, workshops, appreciation events, and recognition activities.
• Perform other duties as assigned by the Volunteer Coordinator.

Core Competencies

• At least one (1) year of experience supporting volunteers, community programs, outreach initiatives, or client services, preferably within a nonprofit or community-based organization.
• Fluent in English and Spanish
• A college degree is not required; however, candidates must successfully complete the IRS Intake, Standards of Conduct, and Intake/Quality Review certifications. Ariva provides all required training at no cost.
• Demonstrated reliability, punctuality, and strong attention to detail.
• Excellent organizational, verbal, and written communication skills.
• Strong interpersonal skills with the ability to build positive relationships with volunteers, staff, and community partners
• Ability to work effectively individually and as part of a team.
• Comfortable managing multiple tasks, prioritizing responsibilities, and meeting deadlines in a fast-paced environment.
• Ability to learn new databases and software systems as needed.
• Experience supporting outreach initiatives, community events, or volunteer recruitment activities.

In addition to the above competencies, any of the additional skills and experience listed below are desirable:

• Familiarity with Salesforce or other client management systems

Schedule

37.5 to 40 hours weekly, with frequent evening and weekend hours, especially during the busy income tax filing season. This position is full in person in various neighborhoods throughout the Bronx