VOIP Technician

All Copy Products; Chandler (AZ); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Company-paid Group Life insurance

EAP

403(b)/401(k) with company match

HSA/FSA and commuter benefits

Career growth and learning

Job summary

All Copy Products (ACP) and Verticomm are seeking a VoIP Technician in Chandler, AZ to install, configure, troubleshoot, and maintain VoIP systems and related network infrastructure for client sites. You will handle remote and on-site support, account management, and system upgrades to ensure continuous communication services.

The role requires strong TCP/IP/UDP knowledge, problem-solving skills, and excellent customer service.

Qualifications

• Experience troubleshooting VoIP systems and related network protocols (TCP/IP, UDP).
• Strong problem-solving and analytical abilities for dynamic environments.
• Excellent client-facing communication and customer service skills.

Responsibilities

• Install, configure, and customize VoIP systems and equipment per customer needs.
• Diagnose and resolve network, call quality, hardware, and software issues; perform routine maintenance.
• Provide end-user support, training, and moves/adds/changes management for accounts.
• Monitor system performance and plan upgrades or repairs as needed.
• Maintain detailed records of service requests and resolutions; coordinate with internal teams.

Skills

VoIP systems

TCP/IP

LAN/WAN

Troubleshooting

Customer service

Communication

Job description

At ACP and Verticomm our goal is to assist our clients by optimizing technology, enhancing productivity, reducing business risk, and maximizing return on investment. Leveraging our expertise and experience, we offer a customized approach to designing, developing, and implementing end-to-end technology solutions scaled to meet client needs.

As a rapidly growing company, we are seeking talented individuals to join our team. We are currently looking for someone who is team-oriented, innovative, great at helping customers, and someone who is looking for an opportunity to use their skills and talents to grow professionally.

Due to our continued growth we are currently seeking an experienced VoIP Technician to join our Verticomm team.

The VoIP Technician installs, configures, troubleshoots, and maintains Voice over Internet Protocol (VoIP) phone systems and associated network infrastructure, including hardware, software, and cabling. Key duties involve remote and on-site support, managing user accounts, resolving network and call quality issues, performing system upgrades, and ensuring the continuous availability of communication services for clients. Strong problem-solving, communication, and networking skills, along with a good understanding of TCP/IP and LAN/WAN principles, are essential for success in this role.

Key Responsibilities

Installation and Configuration:

Install, set up, and customize VoIP systems and equipment, including phones, voicemail systems, and associated hardware, based on customer needs.

Troubleshooting and Maintenance:

Diagnose and resolve technical issues related to network connectivity, call quality, hardware, software, and user accounts. Perform routine maintenance on network infrastructure and servers to ensure optimal performance.

User Support:

Provide technical support to end-users, addressing their questions, training them on system features, and managing moves, adds and changes for their accounts.

System Monitoring:

Monitor system performance to proactively identify potential problems and the need for upgrades or repairs.

Record Keeping:

Maintain detailed records of service requests, troubleshooting steps, and resolutions for future reference and system improvement.

Work with other internal teams and business partners to ensure effective service delivery and high customer satisfaction.

Essential Skills and Qualifications

Technical Expertise:

Proficiently understand and troubleshoot VoIP systems, network protocols (TCP/IP, UDP), and common networking concepts like routing, subnets, jitter, and latency.

Networking Knowledge:

Strong knowledge of LAN and WAN principles, network infrastructure, and the ability to perform basic network diagnostics.

Problem-Solving Skills:

Excellent analytical and problem-solving skills to quickly diagnose and resolve complex, unpredictable issues in dynamic environments.

Customer Service:

Strong client-facing and communication skills to interact effectively with diverse users, clients, and internal teams.

The ability to adapt to constant technological changes and innovations in the rapidly evolving VoIP industry.

Hardware/Software Experience:

Previous experience with premise or VOIP systems of any type a must.

Benefits and Perks:

We offer a pay range between 60-75k or higher based on credentials and experience.

Generous vacation policy, paid holidays, and paid sick time

Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)

Short-Term and Long-Term Disability Insurance

Company-paid Group Life insurance

Company-paid Employee Assistance Program (EAP)

Employee-paid Pet Insurance and optional supplemental insurance coverage

Vested 401(k) with company match and financial wellness programs

Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options

Career growth and learning opportunities

…and so much more!

Why join our team:

We believe hard work, employee recognition, teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships and company sponsored events.

We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including:

• Team Lead, Supervisor and Management for our various departments
• Internship to hire, Specialist Sales Roles, Named Account Management, Sales and Branch Management
• Mentorship, Tiered advancement for Help Desk Specialists and Engineers, Project and Management opportunities for our IT division

We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets, Broncos, The Colorado Rockies, Arizona Cardinals and Diamondbacks, and the Kansas City Chiefs. Some employee events throughout the year include; picnics, happy hour events, a presidents club trip, golf outings, sports leagues and the coveted award for best chili at our annual cook off.

All Copy Products provides equal employment opportunities to all employees and applicants for employment and promotions and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.