VoIP & Networking Support Engineer — Case Ownership

One Eighty Collective; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

One Eighty Collective is seeking a Customer/Network Support Engineer to own customer cases from first contact to resolution, focusing on VoIP and network diagnostics.

Join a growing team moving to a flat ownership model, where you troubleshoot across the stack from endpoint to carrier and set up call flows, IVRs, and AI-driven support tools. Prior MSP/ISP/UCaaS experience is highly valued, with on-call duties including nights and weekends.

Qualifications

• Diagnosed and resolved live networking issues with VoIP traffic.
• Experience with LAN/WAN, DNS, DHCP, NAT, routing, and firewalls.

Responsibilities

• Own each customer case from first contact to confirmed fix.
• Isolate root cause across full stack, from endpoint to carrier.
• Configure and troubleshoot call flows, IVRs, ring groups, voicemail.
• Document issues clearly and reproduce defects for engineering.

Skills

Networking experience

VoIP fundamentals

SIP troubleshooting

Ownership mindset

On-call readiness

Scripting basics

Education

CompTIA Network+ certification

SIP School track (SSVVP/SSCA) or VoIP credentials

Tools

Wireshark

CDR analysis

Job description

One Eighty Collective is seeking a Customer/Network Support Engineer to own customer cases from first contact to resolution, focusing on VoIP and network diagnostics.

Join a growing team moving to a flat ownership model, where you troubleshoot across the stack from endpoint to carrier and set up call flows, IVRs, and AI-driven support tools. Prior MSP/ISP/UCaaS experience is highly valued, with on-call duties including nights and weekends.