VOIP Engineer

Atria Group LLC; Atlanta (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading company in IT services is seeking a highly skilled VOIP Engineer with over 5 years of experience. The role includes significant responsibilities in configuration, troubleshooting, and support for VOIP systems, particularly in high-volume contact center environments. Ideal candidates will hold necessary certifications and possess excellent communication skills.

Qualifications

• 5+ years hands-on VOIP engineering experience.
• Exceptional administration and support experience with Cisco UCCX.
• Working knowledge of telecom/data circuits.

Responsibilities

• Configure and support High volume contact center.
• Administer and troubleshoot VOIP setup across multiple sites.
• Work with H.323, SIP, and MGCP protocols.

Skills

VOIP Engineering

Troubleshooting

Communication

Education

CCNE certification

CCIE Voice lab certification

Job description

We specialize in Staffing, Consulting, Software Development, and Training along with IT services to small to medium size companies. AG's primary objective is to help companies maximize their IT resources and meet the ever-changing IT needs and challenges.

In addition, AG offers enterprise resource planning and enterprise application integration, supply-chain management, e-commerce solutions, and B2B public exchanges and B2B process integration solutions. Our company provides application analysis, design, development and programming, software engineering, systems development, testing, integration, and implementation, and management consulting services to various clients – including governmental agencies and private companies – throughout the United States and India.

We provide these services in multiple computing environments and use technologies such as client/server architecture, object-oriented programming languages and tools, distributed database management systems, state-of-the-art networking, and communications infrastructures. Our honest and realistic approach to recruiting dictates that AG does not entice or lure engineers from their employers. We represent only high caliber technical professionals who have committed to making a change required by career.

Job Description

MUST HAVE:

• CCNE certified
  
• CCIE Voice lab certified
• 5+ years hands on VOIP engineering experience including:
• High volume contact center
• Multi-site VOIP Configuratin
• H.323, SIP and/or MGCP protocols
• Exceptional administration, troubleshooting, and support experience with Cisco UCCX
• Working knowledge of telecom/data circuits
• T1’s
• Eithernet
• MPLS
• PRI’s
• LAN & WAN Networking
• Excellent written and verbal communication skills

NICE TO HAVE:

Design, integration, and deployment experience