VoIP & Collaboration Systems Engineer (Onsite)

baynova; Alexandria (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

BayNova is seeking a VoIP Engineer to support a federal government client in Alexandria, VA. You will be responsible for managing VoIP systems, providing customer support, and maintaining effective communication.

The ideal candidate has at least 5 years of VoIP and A/V administration experience, strong analytical skills, and the ability to work independently. This position requires after-hours availability for on-call support.

Qualifications

• 5 years' experience with VoIP and A/V administration.
• Strong communication skills.
• Ability to obtain a Position of Trust Clearance.

Responsibilities

• Provide Tier 1/Tier 2 support to end-users.
• Manage customer expectations as part of the VoIP Team.
• Administer Cisco UCM, Unity Connection, UCCX ACD, and Teams.

Skills

VoIP Administration

Customer Service

Technical Documentation

A/V Administration

Problem-solving

Job description

BayNova is seeking a VoIP Engineer to support a federal government client in Alexandria, VA. You will be responsible for managing VoIP systems, providing customer support, and maintaining effective communication.

The ideal candidate has at least 5 years of VoIP and A/V administration experience, strong analytical skills, and the ability to work independently. This position requires after-hours availability for on-call support.