Voice & Video Engineer (Tier II)

Peraton; Washington (District of Columbia); On-site; USD 104,000 - 166,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k)

PTO and holidays

Job summary

Peraton in Washington, DC is seeking a Voice and Video Technician to support a government contract onsite. You will configure, manage, monitor, and maintain conference rooms and video endpoints to ensure secure, reliable communications.

The role requires a TS/SCI clearance, a Bachelor's degree with 5+ years of IT experience (or equivalent), and relevant certifications. You will work a 24/7 shift schedule and support enterprise VoIP and video systems across the program.

Qualifications

• Active TS/SCI security clearance.
• Must be able to work a 24/7 shift schedule.
• Bachelor's degree in an IT related field with 5+ years of related experience; or equivalent combination.
• 8140/8570 IAT Level II compliant certification.
• CCST Certification (IT Support or Networking).
• Strong understanding of VoIP and video technologies.

Responsibilities

• Tier II phone support for network conference room video systems and related endpoints.
• Provide End User support including in-room and external network access; troubleshoot and schedule video conferences.
• Test and configure existing hardware; apply security controls and certificates; platform testing.
• Perform patching, firmware upgrades, and break/fix support; onsite for events.
• Test and evaluate video infrastructure and endpoint devices; document results.
• Develop training for end users on endpoint devices.

Skills

VoIP

Video technologies

End User support

Testing/configuration

Documentation

Training end users

Education

Bachelor's degree in IT field

Tools

Solarwinds

Splunk

Variphy

Job description

About PeratonPeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure.

About PeratonPeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Program OverviewPeraton provides a secure, worldwide, high-performance communications network comprised of real-time interactive applications operating over a dedicated IP backbone with secure services for complex national and worldwide executive-level communications. Peraton provides the O&M of the network infrastructure and its components, integration for development of hardware and software solutions, and task support for the delivery of system, network, software, and security solutions.

About The RolePeraton is looking for a Voice and Video Technician to support a contract onsite in Washington, DC. In this role, the Voice and Video Engineer will be responsible for configuring, managing, monitoring, and maintaining government Command and Control (C2) conference rooms and video-teleconferencing endpoints.

Peraton has served as the prime contractor for this program since its inception in the 1980's. We provide high-level government leaders with reliable secure voice, video, and fax communications anytime, anywhere, in any environment in support of day-to-day operations. We support a secure, worldwide, high-performance communications network comprised of real-time interactive applications allowing complex national and worldwide communications. Peraton provides the O&M of the network infrastructure and its components. We provide integration for development of hardware and software solutions, and engineering support for the delivery of system, network, software, and security solutions.

The Voice and Video Technician is responsible for but not limited to:

• Tier II phone support of reported customer incidents supporting network conference room video systems, desktop video systems, video conferencing systems, video gateways, and video control systems.
• Provide End User support, to include in-room and external network support with graphical user interface access and operability; troubleshooting, scheduling and administering video teleconferences.
• Conduct testing and configuration of existing hardware, including application of security controls, generation and application of security certificates, and specialized configuration testing for individual platforms.
• Perform patch and firmware upgrades of devices, break/fix support and daily operations and management support, including onsite assistance for special events.
• Testing and evaluation of video infrastructure equipment such as multi-controller units, meeting systems, video content servers, and video control systems.
• Testing and evaluation of video endpoint devices and associated peripherals.
• Documentation and reporting of all associated testing activities.
• Develop and provide training to end users on the various endpoint devices.

Qualifications

Required Qualifications:

• An active/current TS/SCI Security Clearance is required.
• Must be able to work shift schedule (Panama) supporting 24/7 operations.
• Bachelor's degree in an IT related field and 5+ years of related experience or a commensurate combination of education, training and experience, is required; four years of relevant experience in the above-cited duties may be substituted in lieu of a degree.
• A current 8140/8570 IAT Level II compliant certification.
• CCST Certification (IT Support or Networking).
• Strong understanding of VoIP and Video technologies (Avaya, Cisco, Tandburg, and/or Webex, etc.).

Desired Qualifications:

• Current CCNA certification.
• Experience with the ITIL library in support of incident and change management.
• Experience with a maintenance ticketing system to manage incidents and problems.
• Knowledge of Solarwinds, Splunk, and Variphy monitoring systems.
• Previous experience supporting a government and/or Department of Defense customer.

Details

Target Salary Range: $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.