Voice Systems Technician

E; Colorado Springs (CO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

401(k) match

Flexible spending accounts

Flexible work schedules

Parental leave

Paid time off

Holidays

Job summary

E&M Technologies, Inc. is seeking a Voice Systems Technician in Colorado Springs, CO to support NORAD and DoD-related voice networks. The role involves deploying voice/data architectures, troubleshooting VoIP systems, and ensuring secure, reliable communications in a 24x7 environment.

Qualified candidates will have VSS/VoIP experience, a DoD clearance, and the ability to work with government networks. Benefits include medical, dental, vision, and retirement options.

Qualifications

• Minimum qualifications include 1.5 years directly related experience and 3+ years general work history.
• High school diploma or GED required, U.S. citizenship, and ability to obtain DoD security clearance.
• Experience with VSS/VoIP support, networks, and related hardware.
• Ability to work 24x7 shifts when required and support on-site land mobile radio teams.

Responsibilities

• Participate in design and deployment of enterprise voice/data architectures.
• Troubleshoot LAN/WAN hardware and respond to customer inquiries.
• Meet with IT managers to determine VoIP network needs.
• Install, configure, and maintain IP/PABX and VoIP systems.
• Train staff on network protocols and ensure security hardening.
• Support Land Mobile Radio program on site and manage access to systems.

Skills

VSS/VoIP systems

LAN/WAN troubleshooting

Security clearance

24x7 support

DoD/government

U.S. Citizenship

Education

High School Diploma or GED

Tools

IP/PABX systems

Job description

Description

POSITION: Voice Systems Technician

WORK LOCATION: Colorado Springs, CO

JOB CATEGORY: Information Technology

JOB TYPE: Full Time

REQUISITION ID: EM09-200

CITIZENSHIP: United States Citizen

CLEARANCE TYPE: TS/SCI clearance

TRAVEL REQUIREMENTS: Up to 10%

E&M Technologies, Inc. is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. E&M provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

E&M Technologies, Inc. is currently seeking an Voice Systems Technician to join our team in Colorado Springs, CO in support of the North American Aerospace Defense Command. NORAD is a United States and Canada bi-national organization charged with the missions of aerospace warning, aerospace control and maritime warning for North America. Aerospace warning includes the detection, validation, and warning of attack against North America whether by aircraft, missiles, or space vehicles, through mutual support arrangements with other commands.

Job Description

• Participate in design/deploy enterprise solution architecture, coordinate installations and migrations.
• Troubleshoot LAN and WAN hardware systems and respond to customer inquiries.
• Meet with IT managers to determine the contract/Government VoIP network needs.
• Analyze existing VoIP networks/computer systems.
• Develop architecture for voice/data (future) services.
• Install/incorporate network hardware including IP/PABX communication servers.
• Design/implement communications unified capabilities.
• Troubleshoot VoIP network issues.
• Analyze/upgrade network security systems and protocols.
• Add network users and manage contract/Government permissions/accesses.
• Optimize installations for future expansion.
• Train staff on network/system protocols.
• Install, remove, maintain, modify, troubleshoot, and repair non-secure voice and/or non-voice communications systems including intercom and public address systems, alarm systems, and electronic and electromechanical telephone key systems/PABXs; terminal and communications equipment, including line drivers.
• Run cables, key cables, or house wire to all telephone sets, terminal connectors, lugs, pins, or screws, associated with key telephone equipment and/or terminating equipment for non-voice circuits. Configure, optimize, fine-tune, and monitor system operating software/hardware.
• Perform all functions to support Land Mobile Radio program on site.

Requirements

Minimum Qualifications:

• 1.5 years of directly related experience.
• 3 years or more of general work history.
• Must have a high school diploma or GED.
• Previous experience working as a VSS/VoIP Systems Analyst/Technician.
• Familiarity in providing support to monitor, install, and perform maintenance on VSS/VoIP, hardware/software, networks, and equipment (i.e., servers, voice mail, etc.) applicable to VSS/VoIP.
• Ability to work shifts in support of 24x7 operations when required.
• Familiarity in VSS/VoIP systems/IP Protocols (i.e., LAN and WAN systems).
• Familiarity in performing Cyber Security/Hardening tasks.
• Familiarity with Land Mobile Radio configuration/deployment/sustainment.
• Must be a U.S. Citizen
• Must have and be capable of maintaining a U.S. Department of Defense (DOD) security clearance at the required level

Preferred Qualifications

• Experience with VSS/VoIP operations planning/management in a real-time support environment.
• Experience with Land Mobile Radio configuration/deployment/sustainment.
• Ability to prepare, objectively review, and deliver technical presentations.
• Experience with technical knowledge capture, training and certification of personnel.
• Good project management skills.
• Experience interfacing with DoD/Governmental customers at very high levels.
• Ability to work independently and make decisions requiring personal judgment.

You must have the Minimum Qualifications in your resume to be selected as a candidate.

The salary range provided is a good faith estimate representative of all experience levels. E&M considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to,

• medical
• dental
• vision
• life insurance
• short-term disability
• long-term disability
• 401(k) match
• flexible spending accounts
• flexible work schedules
• parental leave
• paid time off
• holidays

Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.?

E&M anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require E&M to shorten or extend the application window.?

E&M is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. E&M provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

As part of the federal government's transition to the Trusted Workforce 2.0 Continuous Vetting framework, the Defense Counterintelligence and Security Agency (DCSA) is expanding enrollment in the FBI Rap Back program for cleared industry personnel beginning April 1, 2026.

Rap Back (Record of Arrest and Prosecution Back) is a service provided by the FBI that allows authorized agencies to receive notifications if there are updates to an individual’s criminal history record while they hold a security clearance. This supports continuous vetting of cleared personnel.

Per DCSA guidance, we are required to provide the following FBI privacy advisements to all cleared employees:

FBI Privacy Act Notice

Noncriminal Justice Applicant’s Privacy Rights