Voice Product Associate — AI-Driven Banking Solutions

JPMorgan Chase; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase in Plano, TX is seeking a Product Associate in Voice to support development and discovery of AI-enabled products addressing customer needs. You will collaborate with product managers and cross-functional teams to identify user needs, analyze performance, and contribute to the delivery of innovative solutions that impact customer experiences.

The role offers a fast-paced environment with opportunities to learn, grow, and contribute to planning, development and execution of product

Qualifications

• 2+ years of experience or equivalent in product management, project management, or relevant domain area.
• Developing knowledge level of the product development life cycle.
• Exposure to product life cycle activities including discovery and requirements definition.
• Emerging knowledge of data analytics and data literacy.
• Basic experience with data analysis and visualization tools (e.g., Excel, SQL).
• Strong communication skills (verbal, written).
• High attention to detail and organization abilities.
• Self-motivated with innovative spirit and a continuous development mindset.

Responsibilities

• Supports the development of our product strategy and roadmap.
• Collects and analyzes metrics on product performance to inform decision-making.
• Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals.
• Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches.
• Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value.
• Monitor industry trends and competitor offerings to inform product direction.

Skills

Product management

Project management

Data analytics

Data visualization

Excel

SQL

Communication skills

Attention to detail

Agile

Cross-functional collaboration

Tools

JIRA

Job description

JPMorgan Chase in Plano, TX is seeking a Product Associate in Voice to support development and discovery of AI-enabled products addressing customer needs. You will collaborate with product managers and cross-functional teams to identify user needs, analyze performance, and contribute to the delivery of innovative solutions that impact customer experiences.

The role offers a fast-paced environment with opportunities to learn, grow, and contribute to planning, development and execution of product