Voice Product Analytics Associate – Insight-Driven CX

JPMorganChase; Wilmington (DE); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase is seeking an Associate, Voice Product Analytics to support advanced analytics across voice and digital channels within the Consumer and Community Banking Data & Analytics organization.

You will help teams understand customer journeys, develop executive-ready narratives, and build automated analytics solutions using SQL, Python or R, and Tableau in an agile delivery model.

Qualifications

• Minimum of 3 years of analytics, strategy, or related quantitative experience.
• Bachelor’s degree in a quantitative field.
• Experience delivering analytics solutions using an agile methodology (Scrum and/or Kanban).
• Strong SQL skills and hands-on experience with Python or R.
• Experience with data visualization and dashboarding (Tableau).
• Experience working with large datasets and analytics environments (relational databases and Spark/Hive).
• Ability to translate ambiguous questions into structured analyses, measurable outcomes, and clear recommendations.
• Strong communication and stakeholder management skills, including comfort presenting to senior leaders.
• Experience with analytics workflow tools (e.g., Alteryx).

Responsibilities

• Partner with Operations stakeholders and product groups to understand business drivers, processes, and underlying data.
• Support initiatives that improve customer experience and help reduce operating expenses across Operations product groups.
• Scope analytics work by clarifying problem statements, hypotheses, success metrics, and approach.
• Document data lineage and contribute to data development to enable accurate, reusable analyses.
• Analyze customer interactions across channels to identify journey patterns and friction points.
• Develop and report performance metrics and KPIs; apply trend analysis and segmentation to inform improvements.
• Contribute to business cases by sizing opportunities and quantifying expected benefits and trade-offs.
• Support test and pilot design by defining populations, measurement approach, and evaluation criteria; analyze outcomes and recommend next actions.
• Build dashboards and visualizations to measure impact and enable self-service performance monitoring.
• Prepare and deliver presentations that summarize insights, conclusions, and recommended actions for stakeholders.

Skills

SQL

Python

R

Analytical thinking

Communication

Agile methodologies

Education

Bachelor's degree in a quantitative field

Tools

Tableau

Alteryx

Spark/Hive

Job description

JPMorgan Chase is seeking an Associate, Voice Product Analytics to support advanced analytics across voice and digital channels within the Consumer and Community Banking Data & Analytics organization.

You will help teams understand customer journeys, develop executive-ready narratives, and build automated analytics solutions using SQL, Python or R, and Tableau in an agile delivery model.