Voice Operations Team Lead – CSAT & Growth Champion

Hcl-America-Solutions-Inc; United States; On-site; USD 60,000 - 85,000; Full time

Job summary

Sapsf invites applicants for a Team Lead-Voice position. The role focuses on ensuring attendance, login hours, and adherence to schedules while addressing team concerns and conducting regular reviews with the team.

As a people-focused leader, you will motivate and engage the team, drive skill development, and strive to meet or exceed defined execution parameters to achieve superior CSAT and performance metrics.

Responsibilities

• To Ensure Complete Adherence To Attendance, Login Hours, And Unscheduled Leave, Provide Regular Updates And Facilitate In Resolving And Addressing Team Issues And Concerns, And Conduct Regular Reviews With The Team.
• Ensure Retention Of Team Members Is Within The Agreed Norms
• Improving Skill Level Through Self Development
• The Individual Should Effectively Manage, Motivate, Engage, And Inspire People To Reach The Next Level Of Achievement.
• To Consistently Meet Or Exceed All Agreed Execution Parameters As Defined For The Process.

Job description

Career Opportunities: Team Lead-Voice (159337)

Requisition ID159337-Posted08/31/2026

To ensure delivery of specific assigned SLAs like CSAT through his/ her team , Process Adherence , Compliance , Team Attrition , Training Development & Initiatives , People Magician ,

Key Responsibilities

1. To Ensure Complete Adherence To Attendance, Login Hours, And Unscheduled Leave, Provide Regular Updates And Facilitate In Resolving And Addressing Team Issues And Concerns, And Conduct Regular Reviews With The Team.
2. Ensure Retention Of Team Members Is Within The Agreed Norms
3. Improving Skill Level Through Self Development
4. The Individual Should Effectively Manage, Motivate, Engage, And Inspire People To Reach The Next Level Of Achievement.
5. To Consistently Meet Or Exceed All Agreed Execution Parameters As Defined For The Process.