Voice of Customer Insights Intern - Data & CX Analytics

Brightmine; Alpharetta (GA); On-site; USD 23,000 - 32,000; Full time

Job summary

LexisNexis Risk Solutions is seeking a Voice of Customer & Customer Insights Intern in Alpharetta, GA for 10 weeks. You will support customer listening programs, analyze feedback, and surface actionable insights to improve experiences.

On-site internship requires enrollment in a related bachelor’s program with graduation May 2028. You’ll work with Excel, PowerPoint, and survey tools to create reports, track actions, and present findings to stakeholders.

Qualifications

• Bachelor's degree pursued with expected May 2028 graduation.
• Experience or coursework in customer experience, survey research, or data analysis.
• Proficiency with Excel and PowerPoint; ability to create visuals and reports.
• Strong written and verbal communication; ability to summarize insights clearly.
• Ability to collaborate across functions and meet deadlines.

Responsibilities

• Assist VoC programs with surveys and feedback channels.
• Organize feedback, identify themes and trends.
• Analyze CSAT and VoC data to identify drivers and improvements.
• Develop trend reports and leadership-ready presentations.
• Support survey-improvement initiatives and QA.
• Track action logs and monitor progress across stakeholders.
• Explore automation and AI-assisted analysis ideas.
• Contribute to final deliverables including a closing presentation.

Skills

Analytical skills

Excel

PowerPoint

Data analysis

Education

Pursuing bachelor's degree with expected May 2028 graduation

Tools

Qualtrics

Medallia

SurveyMonkey

Power BI

Tableau

Job description

LexisNexis Risk Solutions is seeking a Voice of Customer & Customer Insights Intern in Alpharetta, GA for 10 weeks. You will support customer listening programs, analyze feedback, and surface actionable insights to improve experiences.

On-site internship requires enrollment in a related bachelor’s program with graduation May 2028. You’ll work with Excel, PowerPoint, and survey tools to create reports, track actions, and present findings to stakeholders.