Voice Engineer, Unified Communication Engineering

Comcast; West Chester (Chester County); On-site; USD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Unified Communications Engineer, where you'll design, implement, and maintain cutting-edge communication systems that integrate voice, video, and messaging services. This role offers a unique opportunity to enhance user experiences while ensuring system security and optimizing network infrastructure. Collaborate with various departments, troubleshoot complex technical challenges, and stay ahead of industry trends in a dynamic environment. If you're passionate about delivering superior communication experiences and solving intricate problems, this position is perfect for you.

Qualifications

• 3-5+ years of experience in unified communication and collaboration environments.
• Strong troubleshooting and analytical skills are essential.

Responsibilities

• Design and implement unified communication systems including voice and video tools.
• Maintain and upgrade Cisco Unified Communications solutions.

Skills

Unified Communication Solutions

VoIP

Troubleshooting

Network Protocols

Analytical Skills

Problem-Solving

Education

Bachelor's Degree in Computer Science

Tools

Cisco Call Manager

MS Teams

WebEx

Zoom

Job description

Join us at Comcast as a Voice Engineer, Unified Communication Engineering

Become part of our award-winning technology team at Comcast, a Fortune 30 global media and technology company. We reach hundreds of millions of customers worldwide through innovative connectivity, platforms, content, and experiences. We foster a space for innovation, recognize and reward your ideas, and support authentic self-expression in the workplace.

Job Summary

As a Unified Communications Engineer, you will design, implement, and maintain communication systems that integrate voice, video, and messaging services. Your role involves ensuring system security, optimizing network infrastructure, troubleshooting issues, and working with various departments to enhance user experience. Proficiency in UC solutions, deployment, systems maintenance, VoIP, and security protocols is essential. You should be passionate about solving complex technical problems and delivering superior communication experiences.

Key Responsibilities

• Design and implement unified communication systems including messaging, voice, video, and collaboration tools.
• Support VoIP telephony, Video Collaboration tools (MS Teams, WebEx, Zoom), and Video Telepresence infrastructure.
• Maintain Cisco Unified Communications solutions such as Cisco Call Manager, Unity, and Contact Center.
• Configure voice gateways, SIP trunks, and manage voice-related network components.
• Maintain and upgrade servers, perform system maintenance, troubleshoot issues, and collaborate with network engineers and IT staff.
• Document configurations, processes, and procedures; stay current with industry trends and technologies.
• Ensure systems meet performance, security, and availability standards.
• Develop standard operating procedures, user manuals, and training materials.
• Work with vendors and partners to evaluate and improve communication solutions.
• Act as an escalation point for voice and video issues and support system upgrades.

Qualifications

• Bachelor’s degree in Computer Science or related field (or equivalent experience).
• 3-5+ years of experience in unified communication, collaboration, and video telepresence environments.
• Strong troubleshooting, problem-solving, and analytical skills.
• Experience with Cisco CUCM, telephony infrastructure (MS Teams, Cisco), network protocols, VoIP, SIP, and related technologies.
• Programming skills in Python or Java are a plus.
• Experience with video and collaboration tools like WebEx, MS Teams.
• Relevant certifications such as CCVP, CCIE Voice, or TCE are advantageous.

Additional Information

This position is ineligible for visa sponsorship. Candidates must be authorized to work in the U.S. without sponsorship now or in the future. Comcast is an equal opportunity employer committed to diversity and inclusion.