Voice Engineer, Unified Communication Engineering

Xfinity; Philadelphia (Philadelphia County); On-site; USD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Unified Communications Engineer, where you'll design and maintain cutting-edge communication systems that integrate voice, video, and messaging services. You'll collaborate with various departments to tackle complex technical challenges while ensuring seamless user experiences. With a focus on innovation, this role offers the opportunity to work with industry-leading technologies and contribute to the development of superior communication solutions. If you're passionate about technology and eager to make an impact, this is the perfect place for you to thrive.

Benefits

Health Insurance

401(k) Plan

Paid Time Off

Employee Discounts

Flexible Work Hours

Professional Development

Wellness Programs

Tuition Reimbursement

Remote Work Options

Company Events

Qualifications

• 3-5+ years of IT experience in unified communication and collaboration.
• Strong troubleshooting and analytical skills are essential.

Responsibilities

• Design and implement unified communication systems integrating voice, video, and messaging.
• Troubleshoot and resolve complex voice-related issues promptly.

Skills

Cisco Telephony

Cisco Unified Communications Manager IM

Microsoft Teams

SIP VOIP

TDM

Troubleshooting

Analytical Skills

Problem-solving

Python

Java

Education

Bachelor’s Degree in Computer Science

Tools

Cisco Unified Communications solutions

Cisco Call Manager

WebEx

Zoom

MS Teams

Job description

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast.

Job Summary

As a Unified Communications Engineer, you will be responsible for designing, implementing, and maintaining communication systems that integrate voice, video, and messaging services. The role requires knowledge of security and network infrastructure to optimize and troubleshoot issues - ensuring a seamless user experience and monitoring the overall system's performance. You’ll work with your team and various departments to identify and solve daily issues. The role requires proficiency in configuring UC solutions, deployment updates, systems maintenance, troubleshooting, VoIP, and security protocols. You are energized by tackling complex technical problems and passionate about delivering superior communication experiences.

Job Description

This position is ineligible for visa sponsorship. To be considered, you must be legally authorized to work in the United States without sponsorship now or in the future.

What You'll Do:

1. Design and implement unified communication systems that integrate messaging, voice, video, and collaboration tools for organizations.
2. Support VoIP telephony principles within a converged voice/data network environment, including Video Collaboration tools (MS Teams, WebEx, Zoom) and Video Telepresence infrastructure (Microsoft, Cisco, Conference Room Systems).
3. Implement and maintain Cisco Unified Communications solutions, including Cisco Call Manager, Unity, and Contact Center.
4. Configure and manage voice gateways, SIP trunks, and related network components.
5. Maintain and upgrade virtual and physical servers.
6. Perform regular maintenance and upgrades for optimal performance and security.
7. Troubleshoot and resolve complex voice-related issues promptly.
8. Collaborate with network engineers and IT staff to integrate voice systems with other network components.
9. Provide technical support and training to end-users and IT staff.
10. Document configurations, processes, and procedures.
11. Stay current with industry trends and advancements in Cisco voice technologies.
12. Maintain and troubleshoot unified communication infrastructure including servers, gateways, routers, switches, and devices.
13. Ensure systems meet performance, availability, and security requirements through monitoring and tuning.
14. Assist in configuration and maintenance of Cisco IP communication applications: Unified Communications Manager, VCS, VCS Expressway, TMS, WebEx, and Video endpoints.
15. Work with vendors, service providers, and partners to understand requirements and align solutions with organizational goals.
16. Evaluate solutions based on cost, performance, security, scalability, and usability; recommend improvements or replacements.
17. Act as an escalation point for voice and video issues.
18. Maintain and upgrade voice, video, and collaboration tools and infrastructure following established procedures.

Job Specification:

1. Bachelor’s degree or equivalent in Computer Science or related field.
2. Generally requires 3-5+ years of IT experience in unified communication, collaboration, and video telepresence environments.

What You'll Need:

1. Strong troubleshooting, problem-solving, and analytical skills.
2. Experience with Cisco Unified Communications Manager (CUCM).
3. Knowledge of telephony infrastructure including MS Teams, Cisco, and others.
4. Understanding of network protocols, VoIP, SIP, and related technologies.
5. Proficiency in Python or Java programming.
6. Experience with video, content sharing, and collaboration tools (WebEx, MS Teams).
7. Experience with voice and video infrastructure tools & components (Cisco, Microsoft, Avaya, etc.).
8. Proficient in network troubleshooting, QoS, policies, and licensing.
9. Ability to handle a dynamic workload with minimal supervision.
10. Relevant certifications such as CCVP, CCIE Voice, or TCE are a plus.

Employees at all levels are expected to:

1. Understand and adhere to our Operating Principles.
2. Own the customer experience, ensuring seamless digital interactions.
3. Be enthusiastic learners and advocates of our technology and services.
4. Work collaboratively and be open to new ideas.
5. Participate actively in the Net Promoter System.
6. Drive results and growth.
7. Promote inclusion and diversity.
8. Act ethically for the benefit of all stakeholders.

Disclaimer:

• This description is not exhaustive; additional duties may be assigned.

Skills: Cisco Telephony, Cisco Unified Communications Manager IM, Microsoft Teams, SIP VOIP, TDM

We offer benefits that support your physical, financial, and emotional well-being. Visit our benefits summary on our careers site for more details.

Education: Bachelor’s Degree preferred; relevant experience may be considered.

Certifications: Relevant certifications are advantageous.

Work Experience: 5-7 years preferred.

We are an equal opportunity employer and consider all qualified applicants regardless of protected characteristics.