Voice AI Consultant

Bot Jobs; Myrtle Point (OR); Remote; USD 69,000 - 104,000; Part time

Job summary

Symphony Solutions, a cloud- and AI-driven technology company with a remote-first mindset, seeks a part-time Voice AI Consultant to join a project focused on elder care through AI-powered care coordination.

You will audit, design, and bridge cutting-edge voice AI capabilities with telephony and care workflows, coordinating with AWS, Twilio, and OpenAI tools to ensure scalable, reliable experiences.

Qualifications

• Experience with containerized AI workloads on AWS.
• Proficiency in TypeScript/JavaScript for real-time web/edge integrations.
• Knowledge of NLP libraries and speech processing toolkits (e.g., PyTorch, TensorFlow).
• Experience with speech recognition APIs (e.g., Amazon Transcribe).
• Familiarity with version control (GitHub), CI/CD pipelines, and Docker.
• Understanding of real-time communication protocols (WebSockets, gRPC, WebRTC).
• Background in building voice-enabled services for real-time interactions.

Responsibilities

• Audit the Twilio Realtime‑AI call bridge and AWS contracts (inbound/inbound callbacks, retries).
• Assess production-readiness of the voice service (health checks, capacity, alerting, incident response).
• Review AI/session logic and related routes, background jobs, and schema.
• Deliver a findings report and a prioritized implementation roadmap.
• Provide part‑time advisory support through implementation (architecture reviews, webhook contracts, telephony integration).

Skills

AWS containerization

TypeScript/JavaScript

NLP libraries

Speech processing

GitHub

CI/CD

Docker

WebRTC/WebSockets

gRPC

Real-time AI

Tools

Postgres

Linear

Swagger

OpenAI tools

11 Labs

S3

Amazon Connect

KVS (voice)

Twilio

Job description

Voice AI Consultant

Symphony Solutions

Remote Romania

Part-time

Posted 3 days ago

Description

Client's mission is to make elder caregiving easier through AI-powered care coordination. We help older adults remain independent by providing practical solutions that improve their daily lives while giving family caregivers the support they need. Client is creating real value for seniors which results in time savings and reduced stress for caregivers, and improved productivity and reduced absenteeism for employers.

Client is looking for individuals who are experienced in voice-specific AI-based systems. Our voice system provides personalized experiences to our elder customers by assisting them in arranging rides, doing shopping, tracking their calendars, getting help for in-home basic maintenance issues, through voice calls only. It assists caregivers in performing multiple types of check-ins with their loved one. The right candidate will bridge the gap between cutting‑edge technology and real-world business needs.

Requirements

• Experience working with containerized AI workloads on AWS.
• Key components: Cursor, Open AI, Twillio, 11 Labs, gpt-4.0-mini. S3, Amazon Connect and KVS (voice), Swagger, Open AI tools.
• Database: Postgres.
• Ticket management system: Linear.
• Programming languages: Proficiency in TypeScript/JavaScript for real-time web/edge integrations.
• Natural language processing libraries and speech processing toolkits (examples: knowledge of deep learning libraries such as PyTorch, TensorFlow).
• Speech recognition APIs (example: Amazon Transcribe).
• Voice synthesis engine (examples: Amazon Polly, Text-to-Speech).
• Knowledge of version control systems (GitHub), CI/CD pipelines, and containerization (Docker) is highly valued.
• Networking & Protocols: Understanding of real-time communication protocols, WebSockets, gRPC, and WebRTC.

AI Requirements

• Realtime/streaming LLM sessions: latency, interruption handling, turn-taking, and graceful degradation when the model or connection drops
• Prompt and system-message design for a constrained, task‑specific voice agent (not open‑ended chat)
• Sentiment/outcome extraction from a completed call and how it's validated

Responsibilities

• Audit the existing Twilio Realtime‑AI call bridge (media streams, ConversationRelay) and the two‑way contracts with the AWS-hosted platform (inbound invokes, outbound callbacks, retries, reconciliation)
• Assess production-readiness of the voice service - health checks, capacity limits, alerting, incident response - and identify gaps
• Review the AI/session logic driving calls, along with related routes, background jobs, and schema
• Deliver a findings report and a prioritized implementation roadmap
• Provide part‑time advisory support through implementation: review architectural/technical decisions, guide webhook‑contract and telephony‑integration design, and consult on production operability practices

Symphony Solutions is a Cloud- and AI-driven technology company headquartered in the Netherlands, delivering both world‑class services and innovative products. With a remote‑first mindset, we've built a global presence spanning over 20 countries. We are a premier software provider of custom Airline, Healthcare, iGaming, E-learning, e-Commerce, and Supply Chain solutions. Through this unique blend of service excellence and product innovation, we deliver state‑of‑the‑art solutions that bring real, measurable value to our clients.

Visit website