Senior Full-Stack Software Developer - AI Voice and Communications Platform

Zohorecruit; United States; Remote; USD 130,000 - 190,000; Full time

Benefits offered by this job

Paid Leaves & Birthday Off

Comprehensive Health Insurance (start)

Performance-based salary increases

Annual salary adjustments

Employee recognition

Job summary

iReply Services is hiring a Senior Full-Stack Software Developer to design and build a new AI voice and communications management platform. This remote role offers ownership across architecture, implementation, testing, deployment, and long‑term technical direction as part of a hands‑on, greenfield project.

You will lead integration with ElevenLabs initially and deepen ties with Netsapiens to enable robust call handling, workflows, and platform events across the system.

Qualifications

• 7+ years of professional software development experience.
• Experience architecting and delivering new production applications.
• Experience designing, integrating, and troubleshooting third‑party APIs and distributed services.

Responsibilities

• Architect and build the platform from its initial foundation through production.
• Develop a management console for configuring, testing, monitoring, and evaluating AI voice agents.
• Create a provider‑neutral integration model, beginning with ElevenLabs.
• Integrate with Netsapiens to support communications workflows, call handling, routing, and platform events.
• Develop operator‑facing tools for reviewing calls, transcripts, agent activity, performance, and quality results.
• Connect AI agents with customer management, billing, ticketing, network monitoring, and knowledge systems.
• Build safe escalation and transfer workflows for human intervention.
• Establish strong security, testing, deployment, monitoring, and maintainable code practices.

Skills

7+ years experience

Architecting systems

API integration

Remote collaboration

Strong communication

Tools

Python

GraphQL

Docker

Kubernetes

CI/CD

Job description

Senior Full-Stack Software Developer - AI Voice and Communications Platform

At iReply, we believe that meaningful careers can start right where you are. We connect talented professionals with global clients, helping them grow while supporting businesses to optimize their operations. Our vision is to be the partner of choice for companies that want to scale with trustworthy, highly skilled knowledge workers.

We call this the iReply Way — a blend of professionalism, innovation, and people-first values. Guided by our INSPIRE values (Integrity, Nurture, Success, Purpose, Innovation, Respect, Excellence), we make sure every role isn’t just a job, but a chance to create impact.

Job Description

This is a remote position.

iReply is looking for a Senior Full-Stack Software Developer to help design and build a new AI voice and communications management platform.

The platform will allow operators to configure, test, monitor, and evaluate AI call‑taking agents. ElevenLabs will be the first supported AI provider, but the architecture must allow additional conversational AI services to be added through connectors over time.

Netsapiens is the client’s exclusive communications platform, making integration with its services central to this project. This is a hands‑on, greenfield role with meaningful ownership across architecture, implementation, testing, deployment, and long‑term technical direction.

Key Responsibilities

• Architect and build the platform from its initial foundation through production.
• Develop a management console for configuring, testing, monitoring, and evaluating AI voice agents.
• Create a provider‑neutral integration model, beginning with ElevenLabs.
• Integrate deeply with Netsapiens to support communications workflows, call handling, routing, and platform events.
• Develop operator‑facing tools for reviewing calls, transcripts, agent activity, performance, and quality results.
• Connect AI agents with customer management, billing, ticketing, network monitoring, and knowledge systems.
• Build safe escalation and transfer workflows for situations that require human assistance.
• Establish strong practices for security, testing, deployment, monitoring, and maintainable code.
• Collaborate with technical and operational stakeholders to turn evolving requirements into practical solutions.
  

Requirements

• 7+ years of professional software development experience
  
• Experience in architecting and delivering new production applications.
  
• Experience using AI-assisted development tools to ship production‑quality software.
  
• Experience designing, integrating, and troubleshooting third‑party APIs and distributed services.
  
• Experience with databases, automated testing, secure development, and containerized deployments.
  
• Strong analytical skills and the ability to bring structure to ambiguous technical problems.
  
• Clear communication, a collaborative approach, and the ability to work effectively in a 100% remote company.
  
• Capable of completing project sprints with minimal day‑to‑day oversight
  
• A strong product mindset and a commitment to building reliable, maintainable software.
  

Nice to Have

• Experience with conversational AI, voice automation, or contact‑center software.
• Familiarity with ElevenLabs Agents or other programmable voice AI platforms.
• Familiarity with the Model Context Protocol or tool‑enabled AI agents.
• Experience with Python or GraphQL
• Knowledge of VoIP, SIP, UCaaS, call routing, or telecommunications provisioning.
• Familiarity with the Netsapiens platform and experience integrating with its APIs or communications services.
  
• Paid Leaves & Birthday Off: Take time when you need it, and convert unused leave into cash! Plus, enjoy an extra day off on your birthday.
• Comprehensive Health Insurance: Coverage starts from day one and extends to one dependent.
• Performance‑Based Salary Increase: Enjoy a raise after regularization
• Annual Salary Adjustments: We recognize long‑term commitment with yearly salary increases.
• Employee Recognition: Be rewarded for your hard work with incentives and recognition.
• Engaging Team Activities: Join in on Family Days, Summer Splash, and other fun events that strengthen the iReply community.