VMware VDI Specialist – Horizon & vSphere

22nd Century Technologies Inc.; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

22nd Century Technologies, Inc. in Washington, DC is seeking a VDI Operations Specialist to support VMware VDI environments including Horizon/Omnissa and vSphere, focusing on provisioning, configuration, monitoring and maintenance of virtual desktops and related infrastructure.

You will perform Tier 2/3 troubleshooting, root‑cause analysis, onboarding and rollout planning, and ensure configuration accuracy and compliance in an ITIL-aligned ITSM environment.

Qualifications

• Hands-on experience supporting VMware VDI environments in an enterprise setting.
• Experience with Horizon/Omnissa and vSphere for VDI provisioning and operation.
• Familiar with ITIL-aligned ITSM processes and documentation.

Responsibilities

• Provide Tier 2/3 troubleshooting, root cause analysis, and resolution of performance or availability issues.
• Support onboarding and Operational Rollout Plans.
• Maintain configuration accuracy, documentation, and compliance across systems.

Skills

VMware VDI

Horizon/Omnissa

vSphere

Provisioning

Configuration

Monitoring

Troubleshooting

ITIL ITSM

Tools

VMware vSphere

ITSM tools

Job description

22nd Century Technologies, Inc. in Washington, DC is seeking a VDI Operations Specialist to support VMware VDI environments including Horizon/Omnissa and vSphere, focusing on provisioning, configuration, monitoring and maintenance of virtual desktops and related infrastructure.

You will perform Tier 2/3 troubleshooting, root‑cause analysis, onboarding and rollout planning, and ensure configuration accuracy and compliance in an ITIL-aligned ITSM environment.