VMware Server Admin

METRIX IT SOLUTIONS INC; Phoenix (AZ); On-site; USD 110,000 - 140,000; Full time

Job summary

METRIX IT SOLUTIONS INC in Phoenix, AZ is seeking an experienced IT Service Delivery Specialist to manage Windows server environments, virtualization platforms, and incident resolution across VMware, Nutanix, Hyper-V, and Windows Server.

You will lead cross-functional teams, triage high-priority incidents, implement SIPs to improve stability, and collaborate with vendors. Strong client-facing communication and 10–12 years in core support are required.

Qualifications

• 10-12 years of experience in IT service delivery, preferably in core application support management.
• Proven experience in high-volume environments such as call centres or technical support operations.
• Strong background in triaging, ticket lifecycle management, and 24x7 support models.
• Excellent client-facing communication and stakeholder management skills.
• Ability to lead cross-functional teams and drive performance through metrics.
• Experience in consulting, root cause analysis, and requirement documentation is a plus.

Responsibilities

• Install, configure, administer, and maintain Windows Server environments.
• Deploy, configure, and manage virtualization platforms including VMware vSphere, Nutanix AHV, and Hyper‑V.
• Provide advanced troubleshooting and root cause analysis for VMware, Nutanix, and Hyper‑V infrastructure issues.
• Collaborate with vendors (HPE, Nutanix, VMware, Microsoft) to resolve critical incidents.
• Manage Windows Failover Clusters on Windows Server 2022 and 2025.
• Upgrade and patch VMware ESXi hosts and vCenter infrastructure per best practices.
• Perform Hyper‑V patching and S2D configurations; build host infrastructure across virtual platforms.
• Develop and utilize automation scripts (PowerShell, Python) to streamline operations.
• Participate in on-call support rotations; monitor incidents through ServiceNow.

Skills

VMware vSphere

Nutanix AHV

Hyper-V

PowerShell

Python

Windows Server

Incident management

Client-facing communication

Tools

VMware vCenter

SaaS tooling

Job description

• Install, configure, administer, and maintain Windows Server 2016, 2019, and 2022 environments.
• Deploy, configure, and manage virtualization platforms including VMware vSphere, Nutanix AHV, and Microsoft Hyper‑V.
• Provide advanced troubleshooting and root cause analysis for VMware, Nutanix, and Hyper‑V infrastructure issues.
• Collaborate closely with vendors such as HPE, Nutanix, VMware, and Microsoft to resolve critical and high-priority server-related incidents.
• Manage and support Windows Failover Clusters on Windows Server 2022 and 2025 platforms.
• Perform HPE server maintenance activities, including SPP updates, firmware upgrades, and iLO upgrades.
• Upgrade and patch VMware ESX/ESXi hosts using VMware Lifecycle Manager.
• Execute Nutanix cluster upgrades and lifecycle management activities.
• Build and deploy host infrastructure across VMware ESXi, Nutanix, and Hyper‑V environments.
• Administer Hyper‑V infrastructures, including:
• Hyper‑V Storage Spaces Direct (S2D)
• Hyper‑V standalone environments
• Develop and utilize automation scripts to streamline infrastructure operations and administration tasks.
• Perform Hyper‑V (iBundle) patching activities in production environments while ensuring minimal business impact.
• Upgrade and maintain VMware vCenter infrastructure in accordance with VMware best practices and recommendations.
• Manage VMware virtualization technologies, including vMotion, Storage vMotion (SVMotion), High Availability (HA), and Distributed Resource Scheduler (DRS).
• Identify, assess, and remediate security vulnerabilities across VMware, Nutanix, Hyper‑V, and Windows environments.
• Ensure service delivery excellence by managing operations in alignment with established Service Level Agreements (SLAs).
• Leverage PowerShell and Python scripting to automate processes, reporting, and operational activities.
• Analyze incidents, address ticket backlogs, and proactively reduce SLA breaches.
• Investigate recurring alerts, perform trend analysis, and implement Service Improvement Plans (SIP) to enhance platform stability and performance.
• Monitor and manage incidents, requests, and changes through ServiceNow.
• Participate in on-call support rotations, including after‑hours and weekend maintenance and support activities.

Skills Required:

• 10 - 12 years of experience in IT service delivery, preferably in core application support management.
• Proven experience in high-volume environments such as call centres or technical support operations.
• Strong background in triaging, ticket lifecycle management, and 24x7 support models.
• Excellent client-facing communication and stakeholder management skills.
• Ability to lead cross-functional teams and drive performance through metrics.
• Experience in consulting, root cause analysis, and requirement documentation is a plus.