VLT Slot Attendant

Theuniversityunion; Ferndale (WA); On-site; USD 18,000 - 22,000; Full time

Job summary

Silver Reef Casino in Ferndale, WA is seeking a slot attendant to accurately correct minor machine malfunctions, process fills and jackpots, and enhance the guests’ gaming experience to maximize slot handle. The role requires strong cash handling, regulatory knowledge, and excellent guest service on a fast-paced casino floor.

You will adhere to gaming regulations, operate the CDS system, and collaborate with managers to ensure accurate jackpot processing.

Qualifications

• Must have thorough understanding of the Silver Reef Gaming Commission pertaining to slot operations.
• The ability to understand and comply with all departmental and company rules and regulations, policies and procedures.
• Ability to maintain effective working relationships with staff.
• Ability to perform basic math.
• Carry pouch with cash for quick and easy payment of jackpot winners as necessary.
• Ability to handle a significant number of guests with outstanding customer service.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize tasks.
• Follow directions thoroughly.
• Work cohesively with managers, supervisors and co-workers as part of a team.
• Work independently with little to no supervision.
• Ability to operate a two-way radio.
• Computer experience in Windows 2000, Windows NT to CDS Systems Interface.
• Must be able to obtain and maintain a Silver Reef Casino Gaming License.
• Ability to perform assigned duties while still being able to listen and respond to radio communications.

Responsibilities

• Maintain complete knowledge of and comply with departmental policies and procedures.
• Maintain complete knowledge of correct maintenance and use of casino equipment including; Two-way radio with earpiece and microphone, 10-key adding machine, and jackpot/fill ticket printer.
• Maintain compliance of all aspects of the Silver Reef Casino internal controls.
• Monitor and maintain compliance with all aspects of the Silver Reef Casino Gaming Commission.
• Maintain clear an open communications with guests and managers/supervisors.
• Evaluate operating procedures, recommend changes and implement-approved changes.
• Be knowledgeable with all aspects of the Silver Reef Casino Players’ Club Card and encourage guest participation.
• Monitor and maintain cleanliness and organization of assigned work areas.
• Perform job functions of additional positions as necessary.
• Report to work as scheduled and follow the break schedule as posted/notified.
• Respond to and open tilted slot machines to determine if maintenance or a fill is required.
• Complete minor maintenance on slot machines.
• Complete maintenance write-up for slot machines that require a slot technician.
• Complete the Attendant Card every time a slot machine is opened.
• Print fill tickets and process with appropriate signatures.
• Fill machines as required.
• Respond to slot machines with jackpots and determine if the jackpot is valid.
• Calculate jackpots amounts for jackpots not registering on the CDS system.
• Process jackpot and fill tickets manually when the CDS system is not functioning.
• Print jackpot tickets and process with appropriate signatures.
• Obtain customer identification and complete appropriate and relevant tax forms to include:w2G, 1042, 1001 and W9.
• Adhere to Title 31 reporting requirements and make the necessary postings.
• Circulate throughout assigned area, keeping conversations with co-workers and other team members to a minimum.
• Maintain positive guest relations at all times.
• Maintain confidentiality of pertinent casino data and guests.
• Be knowledgeable about the Silver Reef Casino’s services, features, attractions, promotions and special events to respond accurately to guest/team member’ inquiries.
• Be familiar with the CDS slot system.
• Notify your supervisor if you need assistance, require additional help or observe suspicious activity.
• Be completely knowledgeable about the basic functions of slot machines.
• Count down and secure change banks when required.

Skills

Slot operations knowledge

Policy compliance

Teamwork

Math skills

Cash handling

Customer service

Attention to detail

Prioritization

Following directions

Team collaboration

Independence

Radio operation

CDS Systems

Casino licensing

Radio communication

Tools

Windows 2000

Windows NT

CDS Systems Interface

Job description

• Location 4876 HAXTON WAY,FERNDALE, WA, 98248-9130,United States
• Base Pay $13.50 / Year
• Other Compensation Hourly Tokes
• Job Category VLTSlots
• Employee Type Non-Exempt
• Manage Others No

Contact information

• Name Human Resources
• Phone [phone] ext. 4185
• Email [e-mail]

Description

Summary:Accurately and efficiently correct minor machine malfunctions, process fills and jackpots and enhance the guests’ gaming experience to maximize slot handle. Promote a work environment that is pleasant and desirable.

Qualifications:

• Must have thorough understanding of the Silver Reef Gaming Commission pertaining to slot operations.
• The ability to understand and comply with all departmental and company rules and regulations, policies and procedures.
• Ability to maintain effective working relationships with staff.
• Ability to perform basic math.
• Carry pouch with cash for quick and easy payment of jackpot winners as necessary.
• Ability to handle a significant number of guests with outstanding customer service.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize tasks.
• Follow directions thoroughly.
• Work cohesively with managers, supervisors and co-workers as part of a team.
• Work independently with little to no supervision.
• Ability to operate a two-way radio.
• Computer experience in Windows 2000, Windows NT to CDS Systems Interface.
• Must be able to obtain and maintain a Silver Reef Casino Gaming License.
• Ability to perform assigned duties while still being able to listen and respond to radio communications.

Licensing Requirements:

• Class III Gaming License

Essential Job Functions:

• Maintain complete knowledge of and comply with departmental policies and procedures.
• Maintain complete knowledge of correct maintenance and use of casino equipment including; Two-way radio with earpiece and microphone, 10-key adding machine, and jackpot/fill ticket printer.
• Maintain compliance of all aspects of the Silver Reef Casino internal controls.
• Monitor and maintain compliance with all aspects of the Silver Reef Casino Gaming Commission.
• Maintain clear an open communications with guests and managers/supervisors.
• Evaluate operating procedures, recommend changes and implement-approved changes.
• Be knowledgeable with all aspects of the Silver Reef Casino Players’ Club Card and encourage guest participation.
• Monitor and maintain cleanliness and organization of assigned work areas.
• Perform job functions of additional positions as necessary.
• Report to work as scheduled and follow the break schedule as posted/notified.
• Respond to and open tilted slot machines to determine if maintenance or a fill is required.
• Complete minor maintenance on slot machines.
• Complete maintenance write-up for slot machines that require a slot technician.
• Complete the Attendant Card every time a slot machine is opened.
• Print fill tickets and process with appropriate signatures.
• Fill machines as required.
• Respond to slot machines with jackpots and determine if the jackpot is valid.
• Calculate jackpots amounts for jackpots not registering on the CDS system.
• Process jackpot and fill tickets manually when the CDS system is not functioning.
• Print jackpot tickets and process with appropriate signatures.
• Obtain customer identification and complete appropriate and relevant tax forms to include:w2G, 1042, 1001 and W9.
• Adhere to Title 31 reporting requirements and make the necessary postings.
• Circulate throughout assigned area, keeping conversations with co-workers and other team members to a minimum.
• Maintain positive guest relations at all times.
• Maintain confidentiality of pertinent casino data and guests.
• Be knowledgeable about the Silver Reef Casino’s services, features, attractions, promotions and special events to respond accurately to guest/team member’ inquiries.
• Be familiar with the CDS slot system.
• Notify your supervisor if you need assistance, require additional help or observe suspicious activity.
• Be completely knowledgeable about the basic functions of slot machines.
• Count down and secure change banks when required.

Physical/Mental Requirements:

• Must possess the ability to access all areas of the property with some instances in a rapid manner.
• Must be able to speak and write fluently in the English language.
• Requires the ability to maintain physical stamina and proper mental attitude to work under pressure when dealing with difficult situations and meeting deadlines.
• Must be able to stand for prolonged periods and to frequently bend, reach and kneel.
• Maintain a professional, well-groomed appearance, adhering to the Silver Reef Casino appearance standards.
• Requires use of a two-way radio including earpiece and microphone.
• Requires manual dexterity to use a personal computer and other office equipment.
• Ability to lift multiple fills, coin bags, cans of coins and carry them to various locations throughout the casino. Approximate: Up to 100 pounds.
• Must be able to manually open and close a slot machine door with multiple latches that turn as the door is lifted to open Regular, predictable attendance required.
• Must have the manual dexterity to handle small hand tools.

Working conditions:

• Work is performed on the casino floor in areas that may be unusually hot, cold noisy, smoky and/or poorly lighted.

Requirements

Qualifications:

• Must have thorough understanding of the Silver Reef Gaming Commission pertaining to slot operations.
• The ability to understand and comply with all departmental and company rules and regulations, policies and procedures.
• Ability to maintain effective working relationships with staff.
• Ability to perform basic math.
• Carry pouch with cash for quick and easy payment of jackpot winners as necessary.
• Ability to handle a significant number of guests with outstanding customer service.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize tasks.
• Follow directions thoroughly.
• Work cohesively with managers, supervisors and co-workers as part of a team.
• Work independently with little to no supervision.
• Ability to operate a two-way radio.
• Computer experience in Windows 2000, Windows NT to CDS Systems Interface.
• Must be able to obtain and maintain a Silver Reef Casino Gaming License.
• Ability to perform assigned duties while still being able to listen and respond to radio communications.