Vital Records Operations Specialist - Public Service Impact

Florida; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

The Florida Department of Health in Miami seeks an OPS Records Specialist to maintain birth, death, and fetal death records in a busy environment, exercising initiative and judgment while serving the public with tact and sensitivity.

Responsibilities include reviewing AFS applications, processing Vital-Chek orders, handling payments, protecting confidential information, and coordinating with the registrar and funeral homes at 1350 NW 14th Street, Miami.

Qualifications

• Experience performing detailed administrative work with vital records in a fast-paced environment.
• Ability to process death/birth certificate requests from multiple channels.
• Strong customer service, data accuracy, and ability to handle sensitive information.

Responsibilities

• Review and process death/certificate applications via funeral homes, public, mail, or online.
• Operate the Vital-Chek and Q-Flow systems to manage orders and queues.
• Collect payments by cash, check, money order, or card.
• Maintain confidential records and prepare files for processing.

Skills

Data analysis

Customer service

Record management

Communication skills

Attention to detail

Education

High school diploma

Tools

Vital-Chek

Q-Flow

Excel

Office Suite

Job description

The Florida Department of Health in Miami seeks an OPS Records Specialist to maintain birth, death, and fetal death records in a busy environment, exercising initiative and judgment while serving the public with tact and sensitivity.

Responsibilities include reviewing AFS applications, processing Vital-Chek orders, handling payments, protecting confidential information, and coordinating with the registrar and funeral homes at 1350 NW 14th Street, Miami.