VITA Program Lead: Tax Site Ops & Volunteer Coordinator

Goodwill of South Central Wisconsin, Inc.; Madison (WI); On-site; USD 21,000 - 34,000; Part time

Job summary

Goodwill of South Central Wisconsin, Inc. seeks a VITA Program Coordinator to lead the VITA program across multiple sites, supervising Site Coordinators, Quality Reviewers, and volunteers to ensure accurate, efficient tax preparation in accordance with IRS requirements.

This limited-term role covers 300 hours during the tax season, with involvement in training, audits, and reporting, plus travel to clinics as needed. Strong coordination and confidentiality are essential.

Qualifications

• Familiarity with IRS VITA program requirements and privacy standards.
• Ability to supervise staff and volunteers across multiple sites while maintaining timelines.

Responsibilities

• Oversee VITA operations by supervising Site Coordinators, Quality Reviewers, and volunteers.
• Ensure IRS VITA compliance and volunteer certification standards.
• Coordinate training, audits, and reporting; maintain program records and documentation.
• Manage relationships with IRS office and SPEC; act as liaison for VITA matters.
• Plan site operations, schedules, and travel to clinic sites as needed.
• Support client services, scheduling, and escalation of issues.
• Coordinate staff development, recruitment, and retention for VITA program.

Skills

VITA knowledge

Leadership

Program coordination

Communication

Compliance

Education

Bachelor’s degree preferred

IRS VITA certifications

Tax preparation experience

Tools

Tax software

Scheduling systems

Document Management System

Microsoft Office

Job description

Goodwill of South Central Wisconsin, Inc. seeks a VITA Program Coordinator to lead the VITA program across multiple sites, supervising Site Coordinators, Quality Reviewers, and volunteers to ensure accurate, efficient tax preparation in accordance with IRS requirements.

This limited-term role covers 300 hours during the tax season, with involvement in training, audits, and reporting, plus travel to clinics as needed. Strong coordination and confidentiality are essential.