Visual Merchandising and Store Planning Manager

Richemont; New York (NY); On-site; USD 100,000 - 110,000; Full time

Job summary

A leading luxury brand seeks a Visual Merchandising & Store Planning Manager to oversee merchandising and display functions across US and Canada. This role involves project management, collaboration with sales teams, and ensuring brand visibility in retail spaces. The ideal candidate will have extensive experience in visual merchandising, strong communication skills, and the ability to manage multiple projects effectively. A comprehensive benefits package is offered, including health insurance and 401(k) matching.

Benefits

Medical, Dental, and Vision Programs

401(k) with Employer Match

Paid Time Off

Wellness Reimbursement Benefit

Employee Assistance Program

Volunteer Days Off

Qualifications

• Minimum 5 years of Visual Merchandising or Store Planning management experience.
• Ability to travel up to 75% of the time.
• Exceptional project management and organizational skills.

Responsibilities

• Lead the animation wave execution for 100+ points of sale.
• Collaborate with Regional Sales Team for new account proposals.
• Report maintenance issues in boutiques to the appropriate vendor.

Skills

Project Management

Communication

Problem Solving

Time Management

Education

Bachelor’s Degree

Tools

Microsoft Office

Adobe Photoshop

SAP

Job description

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Visual Merchandising & Store Planning Manager

IWC Schaffhausen | New York, NY

Reports to: Head of Trade Marketing & Events

Role Overview

Part of the Marketing & Communications Department, this role will report to the Head of Trade Marketing & Events in the management and implementation of all IWC visual merchandising and display functions for US and Canada boutiques, shop-in-shops and multi-brand distributors. Chief functions of the position include partnering with HQ to facilitate seasonal visual changes and product launches, communicating visual initiatives to sales managers/retailers, as well as project managing vendors for animation rollouts and installations.

Additionally, this role will work in partnership with the Store Planning Manager, in the implementation of all IWC new store openings and display functions for boutiques, shop-in-shops and multi-brand distributors. Chief functions of the position include partnering with HQ to facilitate furniture design changes, sourcing collateral for store openings, communicating project status to sales managers/ retailers and project managing vendors for millwork, installations, and boutique maintenance. This role will lead on all repair, maintenance, and upgrade requests across all POS.

Responsibilities

Visual Merchandising

• Lead the animation wave execution (2x annually) for 100+ points of sale, blending local priorities with global guidelines to be as relevant as possible to the market.
• Maintain regular presence in stores across the region to ensure consistency and correct implementation of visual guidelines. Follow-up as needed and constant communication with all teams. Manage quarterly reporting to HQ with photo submissions.
• Partner with regional sales managers to assess visual needs in the wholesale space, addressing them in a timely fashion. Identify opportunities for best brand visibility.
• Train retailers and boutique teams on guidelines and best practices in visual merchandising in accordance with brand standards.

Store Planning

• Collaborate with Regional Sales Team to gather information on new account for Project brief proposal to HQ
• Liaison between retailer and global counterparts to communicate any design changes or feedback as well as track approvals.

• Place orders, track and monitor installation of new PLV assets across all new/existing boutiques, shop-in-shops and multi-brand environments
• Lead in tracking progress of millworkers and often-changing retailer opening dates. Communicate weekly all new project status to internal, external, and suppliers.
• Support the Trade Marketing team with all functions whether ordering PLV, creating planograms and renderings, attend account visits and openings, repair follow-up, budget analysis and sourcing most cost efficient supplier.

Repair & Maintenance

• Report maintenance issues in boutiques and shop-in-shops to the appropriate vendor; see through all issues to resolution.
• Lead on tracking all maintenance & repair issues – including upgrades, revisions, and feedback from upper management visits. Ensure timelines are being clearly communicated to all.

Administrative Support

• Create new PO’s, enter goods receipts, and consistent follow-up for invoice payments
• Process new vendor and extension paperwork, complete contracts for new vendors and manage sourcing forms documenting multiple bids.
• Track all invoices and budget spend. Find savings.
• Manage bill back process for 50/50 project splits with retailer

Marketing Activations

• Prepare POS as needed prior to in-store and offsite events to ensure perfect VM execution
• Attend large regional events and support on VM components
• Support Senior Events Manager as needed during events

Qualifications

• Bachelor’s Degree
• Minimum 5 years of Visual Merchandising or Store Planning management experience, preferably within the luxury and/or fine jewelry sector. Preferably with a global headquarters.
• Ability to travel up to 75% of the time. Flexible schedule and ability to work outside of regular business hours.
• Exceptional project management, organizational and communication skills.
• Demonstrated problem-solving skills and ability to thrive under pressure.
• Effective time management skills and ability to prioritize in a fast-paced environment.
• A hands-on team player who is willing to support other colleagues as needed.
• Skilled in Microsoft Office and Adobe Photoshop.
• Experience with SAP systems (or similar) is preferred.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $ 100,000 to $ 110 000

Salary will be determined based on relevant skills and experience.