Visual Merchandiser — Elevate the Customer Experience

H&M; Chicago (IL); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

Health insurance

Wellness programs

Retirement plan

Paid time off

Employee discount

Job summary

H&M is seeking a Visual Merchandiser to contribute to an inspiring, elevated customer experience by applying visual standards and commercial excellence. You will execute visual curation, support store activation plans, and coach the team to deliver effective product presentation and storytelling.

The role emphasizes trend awareness, collaboration with Store Management, and execution of global campaigns. You will ensure stock accuracy, pricing visibility, and high standards of customer service in

Qualifications

• Curious and creative; proactive, flexible, and communicative with the ability to collaborate cross-functionally.
• Fashion interest and leadership skills, with experience applying visual and commercial concepts in a dynamic environment.
• Experience in improving product presentation and commercial execution in-store.
• Knowledge of visual, commercial, and operational best practices, routines, and tools.
• Ability to manage and act on selling data and weekly sales reports.

Responsibilities

• Contribute to the total omni customer experience in your store by ensuring visual and commercial curation according to guidelines (indirect).
• Represent the brand positively during customer interactions.
• Organize and plan workload according to the store activation plan and adapt based on business needs in collaboration with Store Management and Area Visual Manager.
• Launch and maintain the latest global campaigns and sale activities on time according to brand standards.
• Ensure good garment care, stock levels, and provide input on allocation to Store Management and Area teams.
• Perform sales report (KPIs) follow-up, identify and prioritize visual and commercial opportunities in collaboration with Store Management.
• Create efficient actions to increase customer satisfaction to reach sales targets and store goals in collaboration with Store Management.
• Follow all procedures and best practices for omni services, operational routines, legal requirements, and communication in all areas of the store.

Skills

Curiosity

Creativity

Leadership

Collaboration

Fashion interest

Job description

H&M is seeking a Visual Merchandiser to contribute to an inspiring, elevated customer experience by applying visual standards and commercial excellence. You will execute visual curation, support store activation plans, and coach the team to deliver effective product presentation and storytelling.

The role emphasizes trend awareness, collaboration with Store Management, and execution of global campaigns. You will ensure stock accuracy, pricing visibility, and high standards of customer service in